What to Do When You Can’t Pay Your Tri County Electric Bill
Tri County Electric is a cooperative electric company. Members must apply for membership and may be required to pay a security deposit before starting electric service. The company serves north central Texas. Members of the cooperative enjoy several benefits, including:
- Ownership stake in the cooperative
- Offices found locally with local employees
How to Pay the Bill
Tri County Electric cooperative wants to give members every possible option to make payments on-time. Payment options include:
Credit card: Credit card payments are processed through your online account. You must register for an account before making a credit card payment.
Electronic check: After signing up for an online account through Tri County Electric, the member can make electronic check payments online.
In-person: In-person payments can be made at local Tri County Electric offices. Office locations are not listed online, but customers can call customer service at 1-817-444-7617 for the location nearest you.
By mail: Payments must be sent to the payment address on your bill. The bottom portion of your bill must accompany check payment. Cash should not be sent via mail.
Bank draft: Customers must fill out a bank draft form and attach a voided check to have Tri County Electric bills debited from their bank account each month. Debit card and credit card payments are also accepted via bank draft. In this case, you do not need to attach a voided check.
By phone: Credit card and e-check payments are accepted by phone 24 hours a day. Call 1-817-444-7617 to use the automated payment system. Credit cards accepted by Tri County Electric include Discover, Visa and MasterCard.
Online: You can pay your Tri County Electric bill onlin by visiting https://billing.tcectexas.com/tcec/login.jsp. Customers must register for a free account before making payment. Payment options include credit card, debit card and checking account.
Questions About Your Billing Statement or Account?
Tri-County Electric lists all service fees, including late payment fees and membership fees on the Service Charge page. If you have questions about fees other than those listed, contact customer service at 1-800-367-8232.
How the Penalty Fees Work
Tri County Electric clearly states all penalty fees charged by the electric cooperative.
- Late payment fee – $5
- Returned check fee - $30, in addition to any fee charged by your bank
- Collection fee – $30 per trip
- Reconnect fee – $120
- Reconnect fee after-hours – $180
There is no mention of a security deposit, but most electric cooperatives charge a security deposit when customers sign up for service or when service is reconnected after being disconnected for non-payment.
I Can’t Make a Payment
If you cannot make your Tri County Electric payment on-time, contact customer service immediately at 1-817-444-7617. Customers can also contact the Department of Human Services at 1-817-335-5171 for information on state programs covering energy assistance.
- Deferred payment plan: If a cooperative member has not been served with two or more disconnect notices in the previous year, they may be eligible for deferred payment plan. This plan allows the customer to make payments on a past due balance. All current charges are payable by the due date printed on the bill in addition to deferred payments.
- Priority One: This service is reserved for customers with physical disabilities requiring electrical equipment. Members of the Priority One group will also be advised of planned outages before they occur with a phone call or other form of personal communication.
- Average payment plan: If you have six months of on-time payments, you can sign up for the average payment plan. The plan estimates the average monthly usage and bills accordingly. The customer is responsible for actual charges though the actual charges will be different than those billed each month.
- LIHEAP: If you are having difficulty paying your Tri County Electric bill, you may qualify for assistance through the LIHEAP home energy assistance program. This federally-funded program provides funds to customer so they can pay past due or current heating or cooling costs. Qualifying for LIHEAP requires you meet certain income guidelines.
Will They Work With Me to Pay My Bill?
Will Tri County Electric actually work with real customers to make overdue balance more affordable? Let us know your experience with this company.