What to Do When You Can’t Pay Your Trussville Utilities Bill
Trussville Utilities provides natural gas and water services to customers living in Trussville, Alabama. Despite the relatively small size of the company, there are multiple payments options for customers wishing to pay bills online, by mail or in person. Some payment options are verified by VeriSign to increase consumer security.
How to Pay the Bill
If you need to make a bill payment for your account today, contact the customer service department at 1-205-655-3211. The representative will give you express instructions on how to credit your account immediately. If your mail payment arrives after the due date listed on the bill, for any reason, the company has the right to charge a late payment fee.
Pay online: You can pay your Trussville Utilities bill online at https://ums2000i.cneti.com/application/login.asp?dp=trussville. You will need a log in ID and PIN number. If you do not have the PIN number sent to you via mail, contact customer service at 1-205-655-3211 to request a PIN.
Pay by mail: Mail payments are accepted at the address on your billing statement or return envelope included with your bill. Bills with payment made out to Trussville Utilities can also be mailed to:
PO Box 819
Trussville, AL 35173
Pay by phone: Phone payments are accepted at 1-205-655-3211. The customer service department is available Monday to Friday from 8 AM to 5 PM.
Questions About Your Billing Statement or Account?
Customers can read through the Trussville Utilities Rules and Regulations for more information on fees and charges. Customer service is also available with a complete brochure of fees at 1-205-655-3211.
How the Penalty Fees Work
In the event you cannot pay your Trussville Utilities bill on-time, the company reserves the right to charge penalty fees. Customers can contact the service department before the bill due date to discuss alternative payment options, which my prevent penalty fees.
- Collection charge: $30 for each trip the representative makes to the billing address to collect payment.
- Reconnect water fee: Minimum $50 during normal business hours; minimum $75 after hours.
- Reconnect gas fee: Minimum $50 during normal business hours; minimum $75 after hours.
- Returned payment fee: $30 per instance.
- Minimum water deposit: $25
- Minimum gas deposit: $100
I Can’t Make a Payment
The only payment assistance listed on the Trussville Utilities website is the budget billing plan. This plan breaks up your yearly average costs into 12 equal payments. Additional payment plans may be available for customers having trouble meeting utility bills. Contact customer service at 1-205-655-3211.
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