What to Do When You Can’t Pay Your Tucson Electric Bill
Tucson Electric is an electric company serving the people of Tucson, Arizona. Online services are available for customers who want to view bills online and make payments from home.
How to Pay the Bill
Tucson Electric offer various payment options for customers to conveniently pay electric bills. Some payment methods are available from the comfort of your home and others are available in-person.
Pay online: You can pay your Tucson Electric bill online at https://www.tep.com/Customer/Payment/Pay/. The service does not require registration, but you will need your account number to process payment. You’ll enter your account number, payment amount, customer name and email address before being taken to the payment page. There is a $3.95 fee per $250 payment. Credit card, debit card and check payments are accepted.
Pay by phone: Customers can call 1-800-650-9138 to make a payment by phone. You will need your bank routing number, bank account number, Tucson Electric account number and billing zip code to make a phone payment.
Pay with SNAP: Sure No-hassle Automatic Payment plan or SNAP is available to customers who want monthly payments deducted from a bank account automatically.
Pay by mail: Checks and money orders payable to TEP should include the account number on front. Send payments to:
Tucson Electric Power Company
PO Box 80077
Prescott, AZ 86304-8077
Pay at a drop box or courtesy location: Drop boxes and courtesy locations are available throughout Tucson. Customers can view the available payment locations online.
Questions About Your Billing Statement or Account?
Customers with more questions will need to call customer service at 1-800-328-8853 for answers.
How the Penalty Fees Work
In most cases, a simple call to the customer service department is more than enough to prevent penalty fees. If the company has no idea you have having financial problems, they cannot work with you to establish a payment plan or budget billing plan to ease utility bill burden.
- Late payment fee: 1.5% of the past due balance.
- Reconnect fee: Customers must pay total balance due and any fees assessed by Tucson Electric for reconnection. Overtime is charged if you request after-hours reconnection.
I Can’t Make a Payment
Tucson Electric states several times on the official website that customers with disconnect notices should visit a local Walmart to make payment and then contact customer service at 1-520-623-7771 with your receipt number. No other immediate payment options are listed. Programs available to help pay utility bills include:
- HEERO: Collects change from Tucson Electric customers each month by rounding up electric costs. If the customer is billed $72.50, the bill will round up to $73 and $0.50 will be placed in the HEERO fund. Customers in need can contact 1-520-623-7771 for more information.
- LIHEAP Home Energy Assistance Program: If you meet low-income requirements, you may qualify for LIHEAP. Tucson Electric customers can use LIHEAP funds to purchase fuel of most kinds to heat or cool the home.
- Medical Lifeline
- Low-income Weatherization Program
- Low-income Outreach Agencies
Will They Work With Me to Pay My Bill?
Tucson Electric offers tons of information on saving energy and making your home more energy efficient. Customers can use this information to lower electric bills. In the mean time, did Tucson Electric help you pay off a past due account?