What to Do When You Can’t Pay Your Unisource Energy Corporation Bill
Unisource Energy Corporation, parent company of Tucson Electric Company, provides electricity to millions of customers in the Tucson metropolitan area as well as the surrounding areas. The company is a strong supporter of community services designed to assist the less fortunate.
How to Pay the Bill
When customers consider paying your bill, you want services that are quick, convenient and easy. The services provided by Unisource Energy Corporation fit the bill. The services include:
Pay online: After you register you account, you can pay your Unisource Energy Corporation bill online by visiting https://www.tep.com/wss/Login?action=EBill. The company charges a nominal convenience fee of $3.95 for each payment of $250.
Pay by phone: On the go and want to pay your bill? Call customer service at 1-800-650-9138. The process is automated and easy to use.
Pay by mail: Send payments are easy. Simply send bill payment to:
Unisource Energy Corporation
P.O. Box 80077
Prescott, AZ 86304-8077
Automatic draft: Save a tree and have you bill deducted from your bank account. You can schedule payments on the due date or earlier. The fee for this service is $3.95 per instance.
Pay in person: Unisource Energy Corporation provides alternative locations throughout the city where you can deliver bill payments in person. Visit the payment locations to find the Walmart or Basha’s near you.
Questions About Your Billing Statement or Account?
Utility companies typically disclose service charges and fees. What we found is that not all customers understand the charges assessed to your account. We suggest customers visit the Unisource Energy Corporation Terms and Conditions page. Call customer service at 1-800-650-9138 and speak to a customer service representative for more information about your billing statement or account.
How the Penalty Fees Work
You may notice the following fees on your Unisource Energy Corporation bill.
- Connection – You are charged $13.25 when you initiate service.
- Reconnection – After you service is terminated, you are charged $13.25 to reconnect service.
- Security deposit – The amount of your security deposit is equivalent to two months worth or electricity. You may be eligible for a waiver if you meet certain financial requirements.
- Late payment – You are required to pay 1.5% of the past due balance if your payments arrives late.
I Can’t Make a Payment
The company provides options to customers facing financial hardships and can’t pay your bill.
- Community Outreach programs for low-income customers
- Weatherization services for low-income customers
- Medical needs based lifeline program
Will They Work With Me to Pay My Bill?
We found several online testimonials praising Unisource Energy Corporation due to commitment to customer service, especially when you need assistance the most. When you needed help, did the company provide needed assistance? Leave us a comment.