What to Do When You Can’t Pay Your United Illuminating Bill
United Illuminating is an electric company headquartered in New Haven, Connecticut. The company is quite open about bill pay options and options for customers having trouble paying their electric bill. The best, first option when you are facing service interruption for non-payment is to contact the service department.
How to Pay the Bill
If your payment due date is fast approaching, it is best to contact customer service or make payment in-person. Mailing payments close to the due date can lead to late payment fees and possible interruption of service.
Pay online: You can pay your United Illuminating bill online without registering for an account at http://www.uinet.com/wps/portal/uinet/customercare/!ut/p/c5/vY_NcoIwFIWfxQeoCUkUXCKgRgMaglHZOOBQChXF4g_k6Uu7stNpu3F6z_Kec79zQQhaHaJrlkbn7HiI9mANwv6WzenYtXRqUsl7kBKK-Ny3NGhoYAXWkGxF3pRUvSo_V1wFaonF2_LmOnvmxjsoHI0FTLpiCZWIOfRyDgM19aAx0OSIO-YkE_Gp6rSszT1L9EnLckw9oB4ca-jPJuFXx_f8xx7-MCYEGxDqd_n5wG7zAafc0DXoYRA88NdfWSP4jyz0UNYUhFlcdG-7ogu7PUKwgQhEECFEcB-s5K6q7cpNbcf2TyqzayNKkt6sGDejVXrjG0csLF16ch1PB4vkEPDqfJGlThuG8Tyqy0F54qoOVCqbU1xlsYuS3GKstc88_GaQXOqUrXid0OH1BRXCOvfk0_MCX8bn2iQRsooLdeIpytpLl3SIcdTsgDc5Fgkoiyvr-4b2KZx23gE2Itbn/dl3/d3/L2dBISEvZ0FBIS9nQSEh/?pcid=67e72e804fd790efae9def4a93117b5f. This service requires customers pay a fee of $3.95 per payment. If you wish to skip the fee you can register for online account access and pay through your online account.
Pay by phone: Phone payments are accepted through an automated service 24 hours a day, seven days a week. Customers can call 1-800-676-7052 to make a payment.
Pay by mail: Payments by mail should be made by personal check or money order. Send payments to:
United Illuminating Company
PO Box 9230
Chelsea, MA 02150-9230
Pay in person: In person payment centers are located throughout the coverage area. Contact 1-800-676-7052 for a location near you.
Questions About Your Billing Statement or Account?
Every once in a while you may find unusual fees or charges on your utility bills. If you have questions about your United Illuminating bill, contact the customer service department at 1-800-676-7052. You can also visit the Terms and Conditions or Service Charges pages for more information on charges and late fees.
How the Penalty Fees Work
United Illuminating will charge your account with fees if you don’t make payment on-time.
- Late payment fee: 1.25% of the past due balance per month.
- Returned check fee: $15.10 per returned payment.
- Reconnect fees: Ranging from $16 to $58, depending on the circumstances.
I Can’t Make a Payment
If you can’t make your bill payment, contact the collections department at 1-800-442-5004. The service representatives will speak with you about payment options.
- Payment arrangements: You can set up a payment arrangement through the automated phone system at 1-800-676-7052. Your account must be at least 30 days past the due date and you must pay a down payment on the day the payment arrangement is setup. You can only enter into two arrangement agreements within a one year period.
Will They Work With Me to Pay My Bill?
How did United Illuminating ease your stress regarding your past due balance?