What to Do If You Can’t Pay Your United Utilities Bill
United Utilities is a water company based in England. The company provides water services for approximately 3.2 million customers in the north west area of England. Through strict standards, United Utilities treats more than 2 million liters of water on a daily basis.
How to Pay the Bill
Customers want the ability to choose how you pay your United Utilities bill. The company offers several methods to pay your monthly bill. When making payments you can use your credit card, debit card, check, cash or have the funds directly deducted from your checking or savings account.
Pay online: Customers can pay your United Utilities bill online by visiting https://myaccount.unitedutilities.com/guest/pages/paymentoptionselection.aspx. Making a bill payment online is free. You will need your account information as well as a credit or debit card.
Automatic deduction: You have the ability to have your United Utilities bill payment directly deducted from your checking or savings account. The service is free and you will notice a £5 discount when using this service.
Pay by phone: When you are in a hurry or do not have access to a computer, you have the ability to make a United Utilities bill payment by phone. You must contact customer service at 0845-402-1366.
Pay in person: Customers can utilize a quick and convenient in-person location to pay your United Utilities bill. The complete list of authorized locations is available on the website.
Pay by cash: If cash is your only method of payment, you have the ability to pay your United Utilities bill at your local bank or at the post office.
Pay by mail: Is you want to send you United Utilities bill payment by mail; you will need to include your account information and payment to:
PO Box 450
Warrington WA55 1WA
Questions About Your Billing Statement or Account?
When you receive your monthly United Utilities billing statement or account information, do you fully understand all of the charges such as late payment fees, connection charges or service fees? If not, you should visit the United Utilities Customer Care page. You can also contact customer service at 0845-402-1366 for additional information.
How the Penalty Fees Work
You may notice several fees and service charges on your monthly billing statement or account. The fees include:
- Meter testing – £80
- Disconnection/reconnection – £90
- Service visit – £45
- Returned payment – £5
- Late payment – £10
I Can’t Make a Payment
When you are faced with a financial crisis and can’t pay your bill, United Utilities provides services designed to assist you. The available options include:
- Payment assistance – When faced with a financial crisis, contact customer service at 0845-746-2222. The customer service representative will discuss payment plans designed to meet your monthly budget.
- Citizens Advice Bureau – This free service provides financial advice and offers resources to agencies that specialize in assisting customers that can’t pay your bill.
- National Debitline – This free service provides debit counseling for free. You must contact the office at 0808-808-4000.
Will They Work With Me to Pay My Bill?
We want to hear from customers just like you. Did United Utilities help you pay your bill when you were in a financial crisis? Share your positive or negative experiences below.