What to Do When You Can’t Pay Your UPMC Bill
UPMC is the University of Pittsburgh Medical Center. The health services company employees more than 50,000 workers, operates more than 20 hospitals and offers services from more than 400 doctors and health-care providers. Reporting more than $9 billion in revenue, the health care provider is highly successful.
How to Pay the Bill
Patients receiving care from UPMC have the option of paying bills online. Online bill pay is available for all providers working under the UPMC umbrella. You’ll need your medical bill to make payment online.
Pay online: You can pay your UPMC bill online at https://paybill.upmc.com. You’ll need to select the type of service provided and the provider to make a payment. For instance, if you have a medical bill, choose the Medical option from the Type of Bill drop-down menu. Next, you’ll have to choose the provider you wish to credit with payment. There is a long list of providers available for UPMC bills. Once you’ve chosen a provider, you’ll be asked for the patient name, account number, payer name, payer phone number, payment amount and payment information. A valid email address is required to make payment online.
Pay by mail: You can mail your payment to the address listed on your bill. The address should include the name of the facility where payment is due. Some medical procedures will result in multiple bills from different providers, so always make sure to send payment to the provider and address listed on the bill. Never send cash payments through the mail.
Pay by phone: Phone payments are processed at different facilities. If you need a contact number, follow the steps for online payment and scroll to the bottom of the page on the payment page that requests patient and payer information. There should be a phone number listed for customer service.
Questions About Your Billing Statement or Account?
Patients can find information on the UPMC billing methods and practices on the Billing Information page of the website. To speak with a billing representative call customer service at 1-800-854-1745.
How the Penalty Fees Work
Chances are likely that different providers will have different penalty fees. The penalty fees providers may assess include:
- Late payment fee
- Returned payment fee
- Collection fee
I Can’t Make a Payment
If your medical bills are more than you can afford in a one-time payment, contact the provider and set-up a payment plan. Most health care providers offer a payment option for patients who cannot afford to make on lump sum payment. Remember, you’ll have to contact each provider separately as UPMC does not bill all services on the same bill, in most cases.
Will They Work With Me to Pay My Bill?
The short answer is yes, UPMC will work with you to make medical bill payments, but the particulars depend on your situation. Tell us how UPMC worked with you to pay off medical bills or past due balances.