What To Do When You Can’t Pay Your Volkswagen Credit Bill
Volkswagen is a German auto company selling vehicles in the United States. The company is known for funny commercials and quality automobiles. When purchasing a Volkswagen, customers have the opportunity to finance through Volkswagen Credit if they meet established credit guidelines. If you take the auto finance loan from Volkswagen Credit, you’ll make payments directly to the finance company.
How to Pay the Bill
Past due payments come with a long list of possible penalty fees. If your payment is due, contact the customer service department to see if there are any alternative payment methods that can be processed before your loan is past due. A past due loan could be reflected as a negative mark on your credit report. Some credit companies increase interest rates on credit cards and loans if your credit score tanks.
Pay online: One of the fastest ways to pay your Volkswagen Credit auto loan is through the official Volkswagen Finance website. You will be asked to sign up for a new account if you don’t currently have an online account. Registration is free, but you will need a copy of your bill or your account number to register. You can pay your Volkswagen Credit auto loan online at https://login.vwcredit.com/ConsumerInternet/Login.aspx?wa=wsignin1.0&wtrealm=https%3a%2f%2fwww.vwcredit.com%2f&wctx=rm%3d0%26id%3dpassive%26ru%3d%252flogin.aspx&wct=2012-02-16T18%3a41%3a00Z&Brand=VW&Culture=en.
Pay by phone: Customers can call 1-800-428-4034 between the hours of 8 AM and 10 PM EST Monday to Friday. The customer service representative will likely ask for your account number and may ask a few security questions about the account before processing payment.
Pay by mail: You can send your auto loan payment by mail to:
P.O. Box 17497
Baltimore, MD 21297-1497
You should send only personal check or money order by mail. Cash is not a secure form of mail payment.
Questions About Your Billing Statement or Account?
If your account does not look normal and you have questions about your bill, contact the customer service department at 1-800-428-4034. The customer service representative can answer all your billing questions. You can also view the FAQs section for answers to commonly asked questions.
How the Penalty Fees Work
If you cannot live up to the terms and conditions of your auto loan, you will be charged penalty fees. The penalty fees will differ by state and auto loan agreement, but you may notice:
- Late payment fee
- Returned payment fee
- Collection fee
I Can’t Make a Payment
Auto finance companies typically write a clause into auto loan contracts that allow customers to move the payment date or skip a payment. Contact the customer service department about alternative payment options.
Will They Work With Me to Pay My Bill?
Give us the scoop on Volkswagen Credit. How do they work with customers to pay off overdue auto loans?