What To Do When You Can’t Pay Your Wachovia Dealer Services Bill
When Wells Fargo took over Wachovia, they also took over the auto finance portion of the company. Today, all customers who purchased vehicles with a Wachovia Dealer Services loan should be making payments to Wells Fargo Dealer Services. If your billing booklet still reads Wachovia, contact the number on the billing statement for updated information on your account. When the company changed ownership some of the terms and conditions of payment may have also changed.
How to Pay the Bill
Before sending off that mail payment, check the due date on your bill. If the due date is due in less than 10 days, it is best to choose an alternative payment method to ensure your account is credited on-time.
Pay online: You can pay your Wachovia Dealer Services bill online through eServices here https://eservices.wellsfargodealerservices.com/MyAccount/Login.aspx. If you don’t have access to your account, register for access or request your password to Log In.
Pay by phone: Contact a customer service representative at 1-800-289-8004 to pay your auto loan bill. You need to have your account number on hand to make a payment. The representative may ask personal questions about the account for security reasons before accessing your account.
Pay automatically: From your eServices account you can sign up for autopay. Autopay links your Wachovia Dealer Services account to a bank account. You receive an eBill each month and your payment is automatically paid on the due date.
Pay by mail: If you want to send your payment by mail, use the address on your billing statement. The payment address may differ by state. The general payment address for Wachovia Dealer Services is:
Wells Fargo Dealer Services
P.O. Box 25341
Santa Ana, CA 92799-5341
Questions About Your Billing Statement or Account?
There is a complete section of the website dedicated to answering auto loan questions. The Account Services page may have the answer to questions you have about your billing statement. If the question is not answered there, contact the customer service department at 1-800-289-8004.
How the Penalty Fees Work
Penalty fees are part of the money-making process written in to auto loans. Auto finance companies want to protect themselves from late payments so they charge a penalty fee to customers who pay past the due date. Returned payments also result in penalty charges. Due to the fact that Wachovia Dealer Services covers more than one state and state laws change, no penalty fees are listed online.
I Can’t Make a Payment
Call customer service immediately. The number for customer service is 1-800-289-8004. You may be able to refinance the loan, skip a payment or move the due date.
Will They Work With Me to Pay My Bill?
What’s your experience with Wachovia Dealer Services?