What to Do When You Can’t Pay Your Walnut Valley Water District Bill
The Walnut Valley Water District serves customers with fresh water in and around Walnut Valley, California. The website offers information on how to conserve water and reduce water bills. Customers are also given the option to register for online accounts and make bill payments online.
How to Pay the Bill
Pay online: You can pay your Walnut Valley Water District bill online at https://ipn.paymentus.com/otp/stde/wvw. The service is provided by Paymentus and that company charges a service fee of $2.95 per payment of $250 or less. If you must pay more than $250, you will be charged an additional service fee.
Pay in person or at a drop box: There is a drop box located outside the Walnut Valley Water District office. You can choose to drop your payment in the drop box or pay your bill in person during business hours.
Walnut Valley Water District
271 S Brea Canyon Road
Walnut, California 91789
Pay at East West Bank: Visit one of the five East West Bank locations and make a payment. You will need your bill with account number to ensure your payment is properly credited.
Pay automatically: You can sign up for automatic payments with a simple application form. After filling out the form, you must mail it to:
Walnut Valley Water District
271 South Brea Canyon Road
Walnut, CA 91789
Questions About Your Billing Statement or Account?
The Walnut Valley Water District is one of the few companies that openly lists miscellaneous charges, including late payment fees and returned check charges. If you have any additional questions about your bill contact the customer service department at 1-909-595-9019.
How the Penalty Fees Work
Penalty fees are charged when customers break the contract agreed upon when water service is started. Walnut Valley Water District charges fees for everything from reconnections to payment plans.
- Reconnect Charge: $30 (first time); $40 (each additional time); $60 (during special hours and holidays).
- Returned Payment Charge: $30
- Late Charge: 10% of the outstanding balance.
- Payment Plan Fee: $20
- 48-Hour Notification of Disconnect Charge: $10
I Can’t Make a Payment
There is a complete section of the website on delinquent bill procedures, but there is nothing about payment assistance or payment plans. We did find a payment plan fee that the company charges when a past due account is placed on a payment plan. It is best to contact the customer service department at 1-909-595-9019 for more information on the payment plan offered by Walnut Valley Water District.
Will They Work With Me to Pay My Bill?
We’d like to think the company is willing to work with customers having trouble paying their water bills, but there is no information on the website to this effect. Give us your story about this utility company.