What You Should Do When You Can’t Pay Your Waste Connections Bill
Waste Connections is a solid waste company that collects, sorts and transports waste and recyclable materials. The company currently serves more than two million customers across the residential and commercial sectors. The official website for Waste Connections supports start service, customer service requests and online bill pay.
How to Pay the Bill
Waste Connections allows customers to pay bills online, but other bill pay methods are available.
Pay online: You can pay your Waste Connections bill online at http://www.wasteconnections.com/misc/online-bill-pay.aspx. If this is your first time accessing your Waste Connections account online, you’ll need your account number and invoice number to register.
Pay by phone: Customers can contact the service department to make payment by phone at 1-877-288-9269.
Pay by mail: Waste Connections operates in more than 20 states, so mailing addresses for payment differ based on the location of your home company office. It is best to use the address on your Waste Connections bill for mailing personal checks and money orders. If you are unable to locate the bill, contact the customer service department at 1-877-288-9269.
Questions About Your Billing Statement or Account?
Waste Connections operates in multiple states. Fees, rates and service charges are unique to each state. General FAQs are available online. Customer service is available to answer specific questions or direct you to the local Waste Connections office. The customer service number is 1-877-288-9269.
How the Penalty Fees Work
Penalty fees are charged to customers who don’t pay their Waste Connections bill by the due date listed on the bill. Possible penalty fees include:
- Late payment fee: A percentage of your past due balance is added to your bill on the next billing cycle.
- Restoration fee: If you pay your past due balance, you’ll need to pay a restoration fee (around $30) to resume Waste Connections service.
- Collection fee: If a serviceman reports to your home to collect Waste Connections payment, you may be charged a collection fee.
- Return payment fee: Waste Connections will charge your account a returned payment fee if your account does not have the money to cover the payment.
I Can’t Make a Payment
If you can’t pay your Waste Connections bill you need to contact customer service immediately at 1-877-288-9269. Customer service will work with you to setup a payment plan or extend the due date so you have more time to pay the bill.
If you need assistance, but don’t wish to contact customer service by phone, Waste Connections offers an online contact form.
Will They Work With Me to Pay My Bill?
We found no reviews of Waste Connections customer service. We’d love to hear how customer service worked with you to resolve your past due balance without discontinuing service. Typically, waste management companies bill quarterly, so a payment plan could help clear up the overdue balance before the next billing cycle.