What to Do When You Can’t Pay Your Water One Bill
Water One is the water company serving Johnson County, Kansas. The name Water One comes from the fact that the company provides water for Water District Number 1 in Johnson County. Other districts are served by other water companies. Water One is proud to offer information, customer service and payment options online.
How to Pay the Bill
Convenient bill payment options are important in a fast-paced world. Customers with Water One can utilize online bill payment options, in additional to traditional payment methods to pay water bills on-time.
Pay online: You can pay your Water One bill online at https://secure3.i-doxs.net/waterone/. New users are required to create an online ID to use Water One bill pay. Registration takes only a few moments and electronic check payments are processed free.
Pay online credit cards: Customers can pay Water One bills with a credit card through the EZ Pay system. There is a service fee of $2.50 for credit card payments.
Pay automatically: Water One offers the Aqua-Matic payment plan. Basically, this service is the same as other automatic payment plans. The customer agrees to allow Water One to pull the total amount due from a bank account each month.
Pay by phone: Simply call 1-855-366-1556 to make a payment by phone. Payments are processed by a third-party and a service fee of $2.50 is charged for each payment.
Pay by mail: Personal check and money order payments with the account number printed on the front of the payment should be sent to:
Water District No. 1
PO Box 808007
Kansas City, MO 64180-8007
Pay in person: In-person payments are processed at 10747 Renner Blvd from 8 a.m. to 4:30 p.m. Monday to Friday. There is also a drop box located near the front door.
Questions About Your Billing Statement or Account?
Despite being a rather small water company, Water One offers quite the Customer FAQs section. Questions about service charges and peak season rates are answered. In some cases, the FAQs section does not explain a particular fee. In these cases, the customer service department for Water One is available at 1-913-895-1803.
How the Penalty Fees Work
Water One charges typical penalty fees, including late payment fees and returned payment fees. Fees amounts are for these charges are not listed in the customer service information on the Water One website.
- Field collection charge: Each time a representative is sent to your address to collect payment; your account is charged $20.
- Reconnection after-hours: $80 per trip. After-hours reconnection is only scheduled on Saturday. Customers must call 1-913-895-1803 to schedule reconnection after payment of the past due bill and all field charges is made.
I Can’t Make a Payment
Water One offers a payment plan option for customers with a past due account balance. This plan breaks up the total due into smaller payments. The Water One website also offers local contact information for agencies helping customers relieve utility bill burden.
- Catholic Community Services: 1-913-384-6608 in Northern Johnson County and 1-913-782-4077 in Southern Johnson County.
- Johnson County Utility Assistance: 1-913-715-6650.
- El Centro: 1-913-829-7900.
- Shawnee Community Services: 1-913-268-7746.
Will They Work With Me to Pay My Bill?
How did Water One help you pay off your past due water bill?