What To Do When You Can’t Pay Your Westar Energy Bill
Westar Energy is an electric company in Kansas. The company’s motto is: “Doing Whatever We Can to Keep the Lights On” so if you are having trouble meeting your monthly bill obligations, here is what you can do to take care of it.
How To Pay The Bill
Westar Energy offers multiple payment options to make paying your bill more convenient for you. Your payment options include: pay by mail, pay your bill in person, and pay your bill online, and average billing. You can also set up automatic payments using your checking or savings account information.
Pay by mail: To pay your bill by mail, send a check or money order with the payment stub from your bill to the following address:
PO Box 758500
Topeka, KS 66601-0889
If you need to overnight a payment, here is the address to give to FedEx or the other company that will be taking care of it for you.
818 S. Kansas Ave.
Topeka, KS 66612.
Pay in person: Walk-in payments to that address are not accepted.
Pay online: To pay your bill online , visit: https://www-11.westarenergy.com/payonline.asp and enter the required information to make a one time payment online. You will be charged a convenience fee of $2.95 for paying online with a credit or debit card.
Pay in person: To pay your bill in person visit the payment center listings to find the location nearest you.
Pay by phone: To pay your bill by phone, the number you call will depend on your payment method. If you are calling to pay with a credit or a debit card, you will need to call: 1-800-584-1252. If you are calling to pay with a checking or savings account, you will need to call: 1-800-383-1183. There is no fee to pay via phone this way.
Average billing: Average Billing tracks your annual usage and divides it into 12 equal monthly payments so you always know what the bill will be. This way you are not paying more in the summer than you are in the winter, and it is easier to maintain your overall budget.
Questions About Your Billing Statement or Account?
Customers can read through a complete list of rates on the Rate Review page. Customer service for Westar Energy is available at 1-800-383-1183.
How The Penalty Fees Work
Westar Energy will charge a late fee if the bill is not paid on time. The late fee will depend on how much the past due balance is. If you have your service disconnected because of non-payment, you may have to pay a fee to have service turned on again.
- Late payment fee: 2% of the past due balance.
I Can’t Make A Payment
Westar Energy will work with you if you cannot make a payment. The best thing you can do is call customer service at: 1-800-383-1183 to talk to them about a payment arrangement. Another available options for customers that pay your Westar bill is LIHEAP home energy assistance program. This program is available for qualified low-income customers. You should contact your local National Energy Assistance Referral Project (NEAR) at 1-866-674-6327 early due to limited funding.
Will They Work With Me To Pay My Bill?
Westar Energy will work with you to keep your services on without interruption. For the best results, you need to keep them aware of the situation at hand. If you need assistance with your payments, there are also agencies that may be able to help.