westar-energy bills

Westar Energy Bill

What To Do When You Can’t Pay Your Westar Energy Bill

Westar Energy is an electric company in Kansas. The company’s motto is: “Doing Whatever We Can to Keep the Lights On” so if you are having trouble meeting your monthly bill obligations, here is what you can do to take care of it.

How To Pay The Bill

Westar Energy offers multiple payment options to make paying your bill more convenient for you. Your payment options include: pay by mail, pay your bill in person, and pay your bill online, and average billing. You can also set up automatic payments using your checking or savings account information.

Pay by mail: To pay your bill by mail, send a check or money order with the payment stub from your bill to the following address:

Westar Energy
PO Box 758500
Topeka, KS 66601-0889

If you need to overnight a payment, here is the address to give to FedEx or the other company that will be taking care of it for you.

Attention Remittance
818 S. Kansas Ave.
Topeka, KS 66612.

Pay in person: Walk-in payments to that address are not accepted.

Pay online: To pay your bill online , visit: https://www-11.westarenergy.com/payonline.asp and enter the required information to make a one time payment online. You will be charged a convenience fee of $2.95 for paying online with a credit or debit card.

Pay in person: To pay your bill in person visit the payment center listings to find the location nearest you.

Pay by phone: To pay your bill by phone, the number you call will depend on your payment method. If you are calling to pay with a credit or a debit card, you will need to call: 1-800-584-1252. If you are calling to pay with a checking or savings account, you will need to call: 1-800-383-1183. There is no fee to pay via phone this way.

Average billing: Average Billing tracks your annual usage and divides it into 12 equal monthly payments so you always know what the bill will be. This way you are not paying more in the summer than you are in the winter, and it is easier to maintain your overall budget.

Questions About Your Billing Statement or Account?

Customers can read through a complete list of rates on the Rate Review page. Customer service for Westar Energy is available at 1-800-383-1183.

How The Penalty Fees Work

Westar Energy will charge a late fee if the bill is not paid on time. The late fee will depend on how much the past due balance is. If you have your service disconnected because of non-payment, you may have to pay a fee to have service turned on again.

  • Late payment fee: 2% of the past due balance.

I Can’t Make A Payment

Westar Energy will work with you if you cannot make a payment. The best thing you can do is call customer service at: 1-800-383-1183 to talk to them about a payment arrangement. Another available options for customers that pay your Westar bill is LIHEAP home energy assistance program. This program is available for qualified low-income customers. You should contact your local National Energy Assistance Referral Project (NEAR) at 1-866-674-6327 early due to limited funding.

Will They Work With Me To Pay My Bill?

Westar Energy will work with you to keep your services on without interruption. For the best results, you need to keep them aware of the situation at hand. If you need assistance with your payments, there are also agencies that may be able to help.

3 Comments on “Westar Energy Bill
  1. I have not been able to access the online payment system for 3 months. Is this option no longer available? If it is a glitch, what can be done to repair the system?

  2. Your email said I had to pay by June 13th or it was shut off. The bill in the mail, said I had til June 5th or it would be shut off June 5th. You came out on the fourth and shut it off. Doing what it takes to keep the lights on?????

  3. I can’t believe that it has gotten this bad. I’m struggling along with a lot of people due to the economy. I’m doing my best to pay my bill. It is so ridiculous that you are being charge to pay your unless you pay with your checking account. Does uh our debit card comes from your checking acct? These kind of stupidity and greed is’out of control. We have no jobs and/or struggling on a daily basis to make it through financial struggle that are very stressful and your wanting to pay on your bills and the company decides to charge their customers more money to pay the bill that you owe them because they want to have a different company to process your payment.I think that sucks. It makes you not want to pay because they were so brilliant and coming up with these changes to make it easier for them we have to pay extra fee to pay your bill. That doesn’t even sound right. I’m saddened that company don’t care about their customers or other human beings we are going through rough finacial Tut eye Times.I hope you are proud of how your helping families that has to take it a day at a time because they don’t know how and where their next buck is gonna come from or if it’s even gonna be enough to pay the next bill.I think you need to make so customers don’t have to be penalize to pay their bill cuz it sucks and ridiculous


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