What to Do When You Can’t Pay Your Western Resources Bill
Western Resources is an electric company based in Topeka, Kansas. The company currently provides services to more than 687,000 customers throughout Topeka and the entire state.
How to Pay the Bill
Western Resources provides several quick and easy options for customers to pay your bill. The available options include:
Pay online: Customers can pay your Western Resources bill online by visiting https://www-11.westarenergy.com/login.asp. You are assessed a one-time $2.95 convenience fee when making an online bill payment.
Pay by phone: Customers can pay your Western Resources bill payment by calling customer service at 1-800-383-1183. Phone payments are free.
Pay by mail: You have the ability to send your Western Resources bill payment to:
P.O. Box 758500
Topeka, KS 66601-0889
Pay in person: Western Resources offers several locations so customers can pay your bill in person. The complete list of in-person locations is available on the website.
Questions About Your Billing Statement or Account?
When you received your monthly Western Resources billing statement or account. Do you understand the fees such as the late payment charges, the franchise fees or the transmission fees? If not, we recommend you review the Western Resources Residential Electric Rates. You should also contact a customer service representative at 1-800-383-1183 for additional information regarding your account.
How the Penalty Fees Work
Western Resources charges customers fees on a monthly basis as well as on a non-recurring a basis. Although the fees disclosed were standard, we believe Western Resources charges additional fees such as connection and reconnection fees, returned check fees and security deposits. The fees include:
- Late payment – When Western Resources receives your payment past the established due date, the company assesses a 2% fee. The fee is added to your current charges.
- Energy charge – the average amount charged is $45
- Transmission fee – $5
- Franchise fee – $2
I Can’t Make a Payment
When customers such as you are faced with financial hardships, Western Resources is there to help. The company provides multiple options so you can pay your monthly bill. The available options include:
- Payment plans – Customers must contact customer service at 1-800-383-1183 prior to receiving a termination notice. When you speak to a customer service representative, ask about the payment plans that will fit your monthly budget.
- LIHEAP – This program is offered through the state and local government and funded by the federal government. The funds in this program are divided among customers that meet certain financial guidelines. You must apply early due to limited funds. For additional information, you can contact customer service or the National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.
Will They Work With Me to Pay My Bill?
When a large company such as Western Resources claims to support their customers, do they stand behind their promise? Does the company assist you when you can’t pay your bill? We want to hear your real life stories. Share your experiences with us by leaving a comment below.