What to Do When You Can’t Pay Your Westfield Gas & Electric Bill
The Westfield Gas & Electric company services customers in the Westfield, Massachusetts area. The electric company provides both gas and electric to customers and thus bills could include charges for both services. There is very little information on bill payments supplied by the official website, but customers are supplied with rates and online account management.
How to Pay the Bill
Customers with a bill due in the near future should contact the customer service department at 572-0100 between the hours of 8:30 AM and 5:00 PM Monday to Friday. If there is an emergency, customers can contact the department after hours at 572-0000.
Pay online: Customers with a residential or commercial gas or electric account can pay your Westfield Gas & Electric bill online at http://www.wgeld.org/index.cfm?fa=General.page&groupUUID=AccountManagement&mid=142. You’ll need to register your account with the company before gaining access to online account management.
Pay by phone: You may be able to pay your bill by phone at 572-0100 during normal business hours. There is no mention of phone payments being accepted, but the service may be available.
Pay by mail: Customers can use the payment envelope included with their bill or send payment by mail to:
Westfield Gas & Electric
PO Box 9189
Chelsea, MA 02150-9189
Pay in person: In person payment centers are located at 100 Elm Street during normal business hours. There is also a drop box located outside the building for after-hours payments.
Pay directly: Contact the customer service department to sign up for direct payments. Your billed amount due is pulled from your checking or savings account on the due date each month.
Questions About Your Billing Statement or Account?
The best way to gain answers to your questions about fees and service charges listed on your bill is to contact the customer service department at 572-0100. You can also view the Rates page for more information, but no service fees are listed.
How the Penalty Fees Work
No fees are listed on the Westfield Gas & Electric website. Customer service is available during normal business hours Monday to Friday to answer questions about fees that may be added to your bill if you can’t make a payment.
I Can’t Make a Payment
There are several programs available to Westfield Gas & Electric customers facing temporary financial trouble paying their utility bills.
- Valley Opportunity Council: Contact the council at 552-1548 to see if you qualify for the fuel assistance program.
- LIHEAP Massachusetts: A federal program for low-income customers.
- Salvation Army Good Neighbor Energy Fund: Contact the fund administrator at 568-1256.
- Westfield Warm Fund: Available to customers who qualify for LIHEAP or the Good Neighbor Energy Program. Contact 572-0100 for more information.
Will They Work With Me to Pay My Bill?
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