What to Do When You Can’t Pay Your Wichita Water Bill
Wichita Water is the water company serving Wichita, Kansas. In addition to providing clean, safe drinking water to customers, the company also treats wastewater. Customers serviced by Wichita Water can pay bills online, in-person and by mail.
How to Pay the Bill
Paying water bills is simple with Wichita Water, but not all payment methods are best for accounts facing past due status. If your payment is bordering on being late, contact the customer service department or drop off the payment at City Hall where the water company office is located.
Pay online: You can pay your Wichita Water bill online at http://www.wichita.gov/mywichita/auth/login.aspx?ReturnUrl=/mywichita/waterbill/Default.aspx. You need to register for online account access to make a payment. Payment methods accepted online include electronic check and credit card payments. You may need your enrollment token to register. The enrollment token is a random PIN printed on your bill just above the bill stub.
Pay with EZ Pay: EZ Pay is an automatic payment plan that deducts your monthly bill from your bank account. You must enroll in the program and supply bank account information to Wichita Water to have bills paid automatically. The authorization form for EZ Pay is available from your online account with Wichita Water.
Pay by mail: Personal check and money order payments can be sent to:
City Hall, 8th Floor
455 N Main
Wichita, KS 37202
Questions About Your Billing Statement or Account?
If you have questions about fees or charges on your Wichita Water bill, visit the Bill FAQs page. The FAQs page appears to answer only questions from May 2011. Wichita Water also offers a Bill Image to help customers better understand their bill. Customer service is available at 1-316-265-1300.
How the Penalty Fees Work
Wichita Water has a long list of FAQs, but the customer service section of the website does not reveal penalty fees associated with Wichita Water accounts. On an image of a Wichita Water bill, two penalty fees are listed.
- Late payment fee: 1.5% of the past due balance
- Returned payment fee: $30 per instance
I Can’t Make a Payment
Wichita Water suggests contacting customer service as soon as you know you can’t pay your water bill. The number for customer service is 1-316-265-1300. The customer service representatives will work with you to resolve your past due bill with a payment plan or extended due date.
- Payment plan: The total past due balance is broken into smaller payments. A down payment may be requested during the call.
- Extended due date: If you’ll have the money within a few days of the due date, contact customer service and request an extended due date.
Will They Work With Me to Pay My Bill?
We’d love to know more about Wichita Water and how they worked with you to resolve a past due account balance. Leave us a note about your experience and help others deal with overdue balances.