wmeco bills


What to Do When You Can’t Pay Your WMECO Bill

WMECO, Western Massachusetts Electric Company services more than 200,000 customers in western Massachusetts. The electric company is dedicated to providing excellent products and services, while giving exceptional customer service. The company is committed to providing all customers with options in the event you can’t pay your WMECO bill.

How to Pay the Bill

When customers want to pay your monthly WMECO bill, the company offers several methods, including online bill payments, automatic bill payments, independent bill payment center, in-person payment, mail payment and CheckFree bill payments.

Pay online: Customers can pay your WMECO bill online by visiting

Pay by mail: Customers can pay your WMECO bill by sending payments to”

WMECO Payments
P.O. Box 150494
Hartford, CT 06115-0494

CheckFree: Customers can pay your WMECO bill by using the online service CheckFree. You may notice a convenience fee added to your payment.

Pay in person: Customers can pay your WMECO bill in person by visiting several convenient locations throughout the state. The complete list is available on the WMECO website.

Independent pay centers: Customers can pay your WMECO bill by using independent payment center JP Morgan Chase Pay Connexions. You will notice a $2.50 convenience fee added to your payment.

Questions About Your Billing Statement or Account?

When you receive your monthly WMECO billing statement or account, have you noticed any additional fees or charges such as security deposits, membership fees, returned check fees, reconnection fees or service call fee? If you have, you may consider visiting the WMECO Terms and Conditions page. For additional information regarding your billing statement or account, contact customer service at 1-877-659-6326.

How the Penalty Fees Work

Similar to other electricity companies, WMECO charges service charges and fees to your monthly billing statement or account. The typical fees include security deposits, membership fees, returned check fees, reconnection fees and service call fees. All fees are added to your monthly WMECO bill.

  • Security deposit – WMECO charges a security deposit equivalent to two months worth of service.
  • Membership – $300 per year.
  • Retuned check fee – WMECO charges customers a $7 fee when your payment is returned from your financial institution for insufficient funds.
  • Reconnection – When your service is reactivated, WMECO charges you a fee or $30 to $120.
  • Service calls – When you need service, WMECO charges a fee or $33 per employee, for 30 minutes of work. Each additional 15 minutes is billed at $14 per employee.

I Can’t Make a Payment

WMECO understands that customers face financial hardships. The company offers programs and services to customers that can’t pay your bill including:

  • Residential discount rate
  • Payment arrangement
  • NUStart
  • Financial Hardship

Will They Work With Me to Pay My Bill?

Did WMECO help you pay your bill? We want to hear from you. Share your experiences below by leaving us a comment.

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