What to Do When You Can’t Pay Your ACS Bill
ACS is a Xerox company offering student loans for continuing education. The ACS website is vague and offers very little information on the basis on which loans are granted, but the payment options are clearly outlined for students and authorized payers.
How to Pay the Bill
When students borrow money to pay for college, they assume the work they do after college will pay them enough to cover the cost of student loan and ACS bill payments when they come due. In some cases, work is hard to find and students end up with loans they cannot afford right away. ACS, and other student loan programs, offer convenient repayment options and payment plans to fit every budget.
Checkmate II: Borrower payments can be setup on a recurring payment program called Checkmate II. Payments are deducted from a checking or savings account on the due date each month.
Online payments: You can pay your ACS bill online at https://www.acs-education.com/CS/Jsp/login/login.jsp. The ExpressPay option requires you to log-in to your account to make a one-time payment.
Mail payments: ACS loan payments for FFEL loans can be sent to:
PO Box 371821
Pittsburgh, PA 15250-7821
Mail payments: ACS loan payments for campus loans can be sent to:
PO Box 7061
Utica, NY 13504-7061
Cash payments: Cash payments are accepted at designated locations. You must use the location search available from the Where2Pay program to find a local payment center.
Phone payments: Borrowers can call 1-800-835-4611 Monday to Friday from 8 a.m. to 11 p.m. to make a customer service assisted payment. There may be a service charge added to each payment made with the help of a customer service agent. Phone payments are processed and posted the same day, so past due accounts are best paid over the phone.
Questions About Your Billing Statement or Account?
ACS is an education loan service that charges variable rates and fees for student loans. The General FAQs section explains some of the mixed rates associated with student loans. Customer service is available at 1-800-835-4611 for FFEL loans and 1-800-826-4470 for CPS loans.
How the Penalty Fees Work
Penalty fees are assessed on accounts with past due balances and dishonored checks and other forms of payment. ACS does not list specific fees charged to student loan accounts, but possible fees include:
- Late payment fee
- Returned payment fee
- Collection fee
- Garnishment fee
I Can’t Make a Payment
The best option for borrowers who can’t pay their ACS loan bill is to contact customer service at 1-800-835-4611. Customer service will work with borrowers to adjust loan repayment to meet home budgets. There are a variety of repayment options for most student loans, including income-based payment plans. ACS may participate in forbearance and deferment programs, though no information on these programs is listed on the ACS website.
Will They Work With Me to Pay My Bill?
We’d love to hear how ACS worked with you to resolve your overdue student loan balance.