adt bills

ADT Bill

What to Do When You Can’t Pay Your ADT Bill

ADT is a well-known security service providing installation and monitoring of security systems in residential and commercial buildings. The company offers special packages with free installation and upgrades from time to time, but contracts require two to three years of monitoring unless customers want to pay an early termination fee. If a customer moves while under contract, ADT will require the customer start a new contract at the new address.

How to Pay a Bill

ADT uses local monitoring companies in many cases. In this case, you need to send payment to the local company named on your contract. If your contract is through ADT, there are various options for making payment.

Pay online: Customers with an online account can pay your ADT bill online by logging in at https://www.myadt.com/. If you don’t have an online account, it is free to register. You will need your site phone number, zip code on file with ADT and PIC, PIN or code word.

Pay by mail: All ADT payments should be mailed to the address on the return envelope included with your monthly bill. If you’ve lost the enclosed envelope, include your account number on the money order or personal check and mail the payment to:

ADT
PO Box 371490
Pittsburg, PA 15250

Questions About Your Billing Statement or Account?

On a monthly basis you will recieve your ADT billing statement or account, but you may not understand all of the fine details. If this is the case, we suggest reviewing the ADT terms and conditions page. For additional information concerning your billing statement or account, you should contact customer service at 1-800-232-2727.

How the Penalty Fees Work

There are no penalty fees listed on the ADT website. We know ADT charges late fees, collection fees and returned check fees based on information provided by current and former customers via online forums. The amount of these charges may differ from one state to another.

I Can’t Make a Payment

Customers having trouble making a monthly or quarterly ADT bill should contact customer service for information on payment programs. The number for ADT customer service is 1-800-ADT-ASAP or 1-800-232-2727.

  • Extended due date: Customers having trouble making payment by the due date may request an extension. Due dates are not listed on ADT bills as all bills are due upon receipt, but it is best to contact customer service if payment will be delayed.
  • Payment plan: ADT is not known for offering payment plans for past due bills, but there could be exceptions to this so contacting customer service before your bill is sent to collection is the best option.

Will They Work With Me to Pay My Bill?

We’ve read plenty of complaints about ADT refusing to work with customers on past due bills. Did the company work with you to make payments affordable when financial troubles arise? Let us know about your experience.

8 Comments on “ADT Bill
  1. I am unable to pay my bill for at least another month. I am out of work and money, but hoping to get work really soon. Can you please discontinue this service until I can pay the full amount to get caught up? I want to avoid any more monthly payments for now. I have not used the alarms for several months now as I do not feel it is right to use them and not be able to pay.

    Thank you,

    Wanda Torres

  2. Adt let me go for months without paying. Then one day it got shut off and I called them and asked them why it was shut off. Needless to say my wife at that time was not paying the bill like I thought she was. I did alot of traveling for work so I thought it was getting paid. I had a problem with one of the door senser and called adt about it. The lady I talked to said let me see if you have insurance on your adt stuff. I said ok. She came back on the phone and said well there is good and bad news. Ok??? What is the bad news I asked. She said you do have insurance on you stuff but you are behind in your bill. Ok well how much do I owe I asked. She said $397.94. How much I asked. She said the bill has not been paid for like a year. So I worked out a payment plain with adt and a divorce lawyer!!!

    • Sorry but, Matthew I think your going a bit too far!!!! ADT hounds you constantly, so I find it hard to believe you could possibly go a year without paying them, My due date hasn’t even passed yet and there calling,they want you to pay a months in advance, in the economy being so bad, most people get paid every two weeks,they’ve had these same standards ever since I’ve had them going back 8 years, but the charges keep on going up,some of there automated call system collection people are quite nasty, but others are pleasant, I’m telling you they call even before any due date, and your paying one’s month in advance, and then 2 months ahead of time, that’s their quarterly billing. But going to hire a Divorce lawyer is just going a little too far, and sounds abusive to me!!

  3. My initial encounter was so reassuring. After that…..hah…..their equipment was faulty and I was going to be charged a service fee. When I explained that I should not…..they waived fee but were very rude and LET ME KNOW it would not happen again! Service man was very agitated and RUDE! Now they tell me I have to upgrade and my bill is “upgraded” too. They have already been increasing my bill for several months. Going to find another provider.

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