What to Do When You Can’t Pay Your CarMax Auto Financing Bill
CarMax Auto Financing is available for car purchases made through CarMax. At this time, CarMax Auto Financing does not refinance loans or participate in any other automobile purchase programs aside from direct purchase payments.
How to Pay the Bill
If you are a CarMax Auto Financing customer, you will receive a payment booklet about two weeks after the purchase of your vehicle. That payment booklet will include the mailing address for payments and other information regarding repayment of your loan. There are multiple options for making auto payments to CarMax.
Pay online: If you have an account with CarMax Auto Financing, you can register for online account access at https://www4.carmax.com/account/association. If you already have an online account, you can pay your CarMax Auto Financing bill online at https://www3.carmax.com/account/sign-in?ReturnUrl=https%3a%2f%2fwww4.carmax.com%2faccount%2fsummary.
Pay by phone: The customer service department is available to take your auto loan payment by phone at 1-800-925-3612. You will make the payment through an automated system. Wait for the confirmation number at the end of the call to verify payment has been applied to your account.
Pay by mail: Use the payment coupon to mail your payment or address your personal check or money order payment to:
CarMax Auto Finance
PO Box 3174
Milwaukee, WI 53201-3174
If you are ready to pay-off your auto loan, mail the final payment to:
CarMax Auto Finance
Attn: Payoff Department
PO Box 440609
Kennesaw, GA 30160
Your payoff amount can be retrieved through a customer service representative. The final payment may be more or less than your regular payment depending on total interest accrued and status of your account.
Pay at Western Union: Call Western Union at 1-800-238-5772 with the city code “CarMax” and state code “Georgia.” You must give Western Union your account number to make a payment.
Pay at MoneyGram: Visit any MoneyGram Express location and give the customer service representative the Receive Code “4645”, company name “CarMax”, city “Kennesaw” and state “GA” with your account number to make a payment.
Questions About Your Billing Statement or Account?
Any questions you have about your account or billing statement should be addressed by customer service at 1-800-925-3612. You can also visit the FAQs page for more information on your account.
How the Penalty Fees Work
There are no specific penalty fees listed on the CarMax Auto Financing website, but customers can contact customer service for more information on fees. The terms and conditions of your auto loan should list all applicable penalty fees. According to the description of the payment details for CarMax Auto Financing, the company does charge a late payment fee if payments are not received by the due date.
I Can’t Make a Payment
The best option if you cannot make your car payment by the date on your billing statement is to contact the customer service department at 1-800-925-3612.
Will They Work With Me to Pay My Bill
Tell us how CarMax Auto Financing worked with you to resolve a past due account.