What to Do When You Can’t Pay Your City of Tulsa Utilities Bill
City of Tulsa Utilities services more than 393,000 customers in Tulsa, Oklahoma and the surrounding area. The company offers the following services:
- EMSA TotalCare
- Trash service
- Stormwater service
- Sanitary service
How to Pay the Bill
City of Tulsa Utilities provides several options for customers to pay your bill. The available payment options include online payment, automatic deduction, phone payments, mail payments, in-person payments and third-party payment centers.
Pay online: Customers can pay your City of Tulsa Utilities bill online by visiting https://secure2.cityoftulsa.org/account/login.aspx. You will notice a $1.15 convenience fee when making online payments with your checking or savings account. The fee increases to $2.95 when making an online bill payment with your credit or debit card.
Automatic deduction: Customers can pay your City of Tulsa Utilities bill by having the funds automatically deducted from your checking or savings account on a monthly basis.
Pay by phone: Customers can pay your City of Tulsa Utilities bill by calling customer service at 1-918-596-9511. Depending on the payment type, you will incur a convenience fee ranging from $1.15 to $2.95.
Pay by mail: Customers can pay your City of Tulsa Utilities bill by mailing payments to:
City of Tulsa Utilities
Tulsa, OK 74187-0002
Pay in person: Customers can pay your City of Tulsa Utilities bill in person by visiting:
City of Tulsa Utilities – City Hall
One Technology Center
Tulsa, OK 74187
Third-party locations: Customers can pay your City of Tulsa Utilities bill at third-party locations. You will incur a $1 convenience fee when making payments at third-party locations. The complete list is available on the City of Tulsa Utilities website.
Questions About Your Billing Statement or Account?
When you receive your City of Tulsa Utilities billing statement or account, do you fully understand all of the service charges and fees? If not, we recommend you visit the City of Tulsa Utilities Customer Resource page. You can also receive additional information by calling customer service at 1-918-596-9511.
How the Penalty Fees Work
City of Tulsa Utilities charges customers service charges and fees on a monthly and non-recurring basis. The fees include late payment fees and residential water/sewer rates.
Late payment – Customers that pay your City of Tulsa Utilities bill past the dues date are charge a fee of 1.5% of the past due amount.
Residential water rates – $2.53 per 1000 gallons
Sewer – $3.95 per 1000 gallons
Stormwater – $5.43
Trash – $8.31 to $10.52
I Can’t Make a Payment
Customers that can’t pay your City of Tulsa Utilities bill are offered several payment assistance programs. The main payment assistance program is payment plans. Customers can call customer service prior to receiving a termination at 1-918-596-9511. Additional payment assistance programs include:
- LIHEAP: This service is a federally-funded program. A common question asked is how to qualify for energy assistance with LIHEAP. You will need to contact your local Department of Social Services office or National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.
- Tulsa Weather Coalition
- Disability Resources, Inc.
- Eldercare Locator
- FirstGov’s Senior Citizen’s Resources
- Community Action Project of Tulsa County
Will They Work With Me to Pay My Bill?
What was your experience dealing with City of Tulsa Utilities? Did City of Tulsa Utilities help your pay your bill? We want to hear from real life customers just like you. Leave us a comment below.