costco bills

Costco Bill

What To Do When You Can’t Pay Your Costco Bill

As a wholesale retailer, Costco offers great prices on a wide variety of bulk items to its club members. Through a partnership with American Express, the Costco credit card is made available to both personal and business members. This card carries a number of conveniences for the customer, functioning as both a credit card usable at any place of business and a Costco membership card. Fairly generous cash back rewards on almost any purchase also apply. American Express is the only credit card accepted at Costco stores, so the Costco card is particularly useful for businesses that make most of their purchases using company credit cards.

Occasionally, though, life happens and a Costco credit card payment is missed. Do Costco and American Express extend an understanding attitude in this situation, or do hefty fines immediately go into effect? It’s important for the customer to know what penalties he or she faces in the event of missed payments to this discount retail store.

How to Pay the Bill

You can pay your Costco credit card bill in a variety of ways:

Pay by phone

Over the phone toll-free 24/7 at 1-800-472-9297

Pay by mail

Pay by mail at the following address:

American Express
P.O. Box 360001
Fort Lauderdale, FL 33336-0001

An overnight payment can be mailed to this address for immediate processing:

American Express
US Payment Florida
2965 West Corporate Lakes Blvd.
Weston, FL 33331-3626

Pay online

You can pay your Costco bill online at Costco’s online bill payment center here:

Questions About Your Billing Statement or Account?

Customers can learn more about transaction fees, annual fees and penalty fees from the credit card FAQs section. To view the FAQS, click the link on the left side of the credit application. The FAQs are displayed as a pop-up on your screen. Customer service is available at 1-800-223-2670 for more information.

How the Penalty Fees Work:

Penalties are similar to those of other American Express credit cards:

  • A missed payment or a returned check results in a penalty APR of 27.24% for at least 6 months. 6 months of on-time payments restores the standard variable 15.24% APR. There is a 6 month introductory 0% APR, but a late or returned payment during this time also incurs the penalty APR.

The penalty for a late or returned payment is $35.00

I Can’t Make a Payment

There are numerous reports of miscommunication and misunderstanding on the American Express end resulting in Costco credit card account closures; credit line reductions; and inability to participate in certain advertised promotions. Although customers who consistently make on-time payments report no problems, those who have dealt with customer service about payment issues seem to have experiences some degree of inflexibility and lack of concern for the customer. Because this credit card is handled almost entirely by American Express, the customer does not have the option to deal with problems in person at a Costco store.

Will They Work With Me To Pay My Bill?

We are interested in posting stories from real people about Costco and American Express customer service in this area. If you have had a good or bad experience with payment assistance, please let us know so we can pass on the information to others!

11 Comments on “Costco Bill
  1. It’s so hard to get ur website to do my payment . It’s the only website who me and my husband take out our frustration . We are strongly feeling cancel our Costco membership because of that!…

  2. I am unable to sign onto my account to pay my Costco credit card. We have the original card that is also a charge card. We are on the road and I am paying from my iPad. Please inform me of the web site to use and my sign on ID is: drherman. Thanks for you help and as soon as I get a response I will pay my bill.

    Donna R Herman

  3. Well, it’s July 2014 and it’s not any better Nilda! I’ve been trying to find a way to pay my bill for the last 20 minutes! What’s up with Costco? I think they do this so people don’t pay their bills and then the late fees come! Why else would one of the largest retail companies have a BILL PAY system that’s so had to find a way to pay them!!!

  4. I can’t get into the web site to pay my citi bill. Will you please reply with the amount due and how I can pay it on line or in the store!! I know that I owe, so pleae send me a bill o that I won’t be behind. mary kay boyd

  5. Costco was suppose to mail my bill, they didn’t and then they had the audacity to bill me a late fee. of $25 I called into the help number and spoke with a supervisor Troy who credited off the $25 and said they would mail my invoice from now on, I did get the invoice in the mail a few days later and paid the bill minus the $25. I do NOT want to pay on line I want a invoice mailed to me. Update: I received a email with my invoice due November 14 , I am waiting to receive the bill in the mail like I instructed them to. Who knows if I will?

  6. How do I pay my bill when my Costco card was with Capital One. I logged on as normal and it said my account is closed. I don’t want to pay a late fee.

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