directtv bills

DirectTV Bill

What to Do When You Can’t Pay Your DirectTV Bill

DirectTV is an alternative cable company. This company provides many of the same services as other cable companies, but service is provided with a dish as opposed to a direct cable connection. The dish must be installed outside the home, which could pose a problem in certain areas depending on the home location and surrounding tree cover. Direct TV offers hundreds of channels, including local channels in some cases. Most services and bundles provided by DirectTV are offered under a two-year agreement. Customers face early termination fees if service is cancelled or disconnected for non-payment before the end of the contract.

How to Pay the Bill

Direct TV is available across most of the United States. Some billing and payment information is determined based on your current location. Online payment options are the same for all accounts.

Pay online: You can pay your DirectTV bill online at https://www.directv.com/DTVAPP/login/login.jsp?_requestid=2942282. You must register for online account access before making payment.

Pay automatically: Automatic payments are available from your online account. Simply sign-up for automatic payments and enter payment information. Each month the DirectTV bill will be deducted on the due date.

Pay by mail: Customers wishing to send direct TV payments by mail should use the mailing address for your zip code.

Zip code starts with 0, 1, 2 – Send payment to:

DirectTV
PO Box 11732
Newark, NJ 07101-4732

Zip code starts with 3 – Send payments to:

DirectTV
PO Box 538605
Atlanta, GA 30353-8605

Zip code starts with 4 – Send payments to:

DirectTV
PO Box 6414
Carol Stream, IL 60197-6414

Zip code starts with 5, 7, 8 – Send payments to:

DirectTV
PO Box 78626
Phoenix, AZ 85062-8626

Zip code starts with 6 – Send payments to:

DirectTV
PO Box 9001069
Louisville, KY 40290-1069

Zip code starts with 9 – Send payments to:

DirectTV
PO Box 54000
Los Angeles, CA 90054-1000

Pay DirectTV With Billfloat.com:

You can put off payment by 30 days if you are accepted for a Billfloat account. This service, from the founders of Paypal, advances loans on various utility and insurance bills.

Questions About Your Billing Statement or Account?

Sometimes your DirectTV billing statement can contain fees you don’t understand. For more information on fees and your bill, you can read through the Billing FAQs. Here you will find information about early cancellation fees, rebate processing and lease fees. If you need more information you can contact customer service at 1-800-531-5000.

How the Penalty Fees Work

  • Early termination fee: DirectTV services are provided on a contractual basis. If your account is disconnected for non-payment or you choose to cancel the service before the end of the contract, DirectTV reserves the right to charge an early termination fee. Up to $480.
  • Non-activation fee: If your receiver is not activated within 30 days after service is installed the charge is $150.
  • Late payment fee: $5 or the most allowed by law.
  • Deactivation fee: $15 if service is deactivated for non-payment.

I Can’t Pay My Bill

DirectTV allows customers to request an extension on their due date once every six months if the account is not past due. Payment extensions allow customers more time to make a payment. If payment is not made on the extension date, DirectTV may impose a late payment fee and downgrade service. You may also notice a payment reminder flash on your television screen until payment is made.

Will They Work With Me to Pay My Bill?

We’d love to hear how DirectTV worked with you to resolve a past due bill.

22 Comments on “DirectTV Bill
  1. yes I had asked direct tv for an extension on the 43.70 I owe after pauyong 80 this morning and was told if I didn’t pay 43.70 by midnite tonite they would shut me off what a crock of shit

  2. ITS EITHER DIRECTV’S WAY OR NO WAY. I AM A 100% DISABLED VET ON a structured income. get paid on tha first of tha month and this month I will be paid on tha morn of tha 31st. today is the 29th and I asked them to give me my service bac till then . they said cant do it. I had already told them that at the first of tha month that it would be tha 31st b4 I cold finish paying.

  3. I’ve had trouble paying my DTV bill a couple of times and called and explained my situation and they have been very kind and helpful to me. You have to remember that they are only doing their job even if they don’t agree with it. When you call already pissed and act it, they may react to your mood! Let them know you realize that it is not their fault and they will do all they can to help you. I have even had a bill forgiven a couple of times. I LOVE DTV and would recommend it to any of my friends, but they all have DTV already!!!!!!!

      • Linda, I could’t agree with you more! I would never recommend this company to anyone! We now have cable. Channel never goes out, great price, and GREAT customer service!!

  4. WORST SERVICE EVER. RAIN NO TV. THEY CUT ALL MY INTERNET LINES TO MY PHONE & INTERNET. I HAD TO PAY TO HAVE IT ALL REINSTALLED. WILL NOT PAY ME A DIME BACK. TRYG TO SOLVE THIS FOR OVER 1 YR. ALWAYS TAPE EVERYTHING THEY TELL U CAUSE THEY TOLD ME FOR 2 YRS MY BILL WOULD BE THE SAME, THEN I WAS BLIND SITED. SOO MUCH UPSET, OLDER & ON DISABLITY. I WOULD NEVER RECOMMEND DIRTECT TV TO ANYONE. ATLEAST AT & T WAS HONEST W ME & TOLD ME THE TRUTH. THEY SAID ALL INSTALLS FREE, NOT TRUE W AT & T. WELL MY SENIOR HELP HAS RECOMMENDED WE SUE THEM & WE R N THAT PROCESS. WHEN THEY SAY THEY R TAPING U FOR QUALITY SERVICE, BE SURE U TAPE EVERYTHING THEY SAY T U. I WILL NOT ALLOW THEM BACK INTO MY HOME, AS IT WAS 3 DAYS OF MUD & MY SON HAD TO TELL THEM WHAT TO DO. I AM OLDER BUT NOT STUPID. A FRIEND OF MINE GAVE THEM HIS SOCIAL SECURITY TO CK PRICES. THEY RUINED HIS CREDIT & HE DIDNT EVEN ORDER IT.

  5. Direct TV always sent my bill by mail , now I receive a letter telling me I HAVE NO CHOICE BUT TO GO ON LINE AND PAY MY BILLS ! I don’t want my information there to get hacked ! I guess I have no choice but to cancel them ! I told the girl on the phone with direct TV to keep sending my bills by mail but like doctors and police they don’t pay any attention to what you say to them !IT”S THEIR LOSS !I GIVE UP !

  6. Why when I live in Illinois do I need to mail my payments to Kentucky when there is a Carol Stream IL address. You request other states to send to Carol Stream IL. It doesn’t make sense. PLEASE SEND MY BILLING STATEMENTS TO MY HOME ADDRESS. No more statements on line. THANK YOU!!!!
    Call if you have questions………….you got my number!

  7. Direct TV is the worst service around. Monthly service fee is way too expensive and TV outages every time it rains or thunders. For $120/mth I get 85%infomercials and general garbage. Of course, what do you expect from any company affiliated with ATT.

  8. We all know that AT&T has taken over Directv. The customer can pay their AT&T phone bill at the AT&T store. Having taken over Directv you would think that the customer could now pay their Directv bill at the At&T store. The advantage to the customer is they save a stamp and their account is credited within a few minutes. The Advantage to AT&T is that their payment is received within a few minutes and they don’t have to wait for it to be processed through their lockbox vendor, which could be a few days to a week based on the volume of work that the vendor has to process.

  9. i fell behind tv costs me more than my electric bill. ive pd a 72.00 regular payment then svc interrupted so I called your voice msg and it stated I owe 104.00 more I sent payment in last wed to phoenix az which is redicoulus considering there is an atl ga payment cntr with further investigation on my part why would my beginning zip of 3 0r 9 require me to send it clear across country for the last 6-7 yrs ive paid you guys an would like my svc restored today as ive never paid you with a bogus payment paid late but no bogus payments treat me as you would want to be treated thank you arowe

  10. got sick asked for a extension on my bill so I could make my payment jan 3rd 2017 now it is turned off guess my business is not needed are appreciated att will work with you direct needs to follow there mother company and make them a decent partner for att

  11. I find AT&T the worst company in the world to communicate with. One day, spent 4 hours on the phone with a person who could barely speak English. Then ATT called me 11 time about our situation. I plan on never dealing with them in the future. My next move will not be ATT or Direct TV.

  12. I don’t want my bill automatically deducted from my bank acct. It previously was on my charge card. I guess they don’t do that any more. With their accounting system I wouldn’t dare give them access to my bank account.

  13. my bill was 135 each month, my bill for July was 197, i called was told it was a mistake a credit would be applied . my bill came for august for 247
    not only no credit, was told my promotion rate was suspended because i did
    not have the bundle package . that`s all i ever had. they broke the contract, but its penalty if i break it

  14. I am very disappointed with Direct TV. I wish I would have stayed with Dish. My TV bill was supposed to be less nor I did get my $200.00 + $100.00 from AT&T. I called them and the foreign person I was talking to hung up on me. They did not tell me either that I had to call in 12 months to renew another 12 months for the cost I am paying now, which is the same that I was paying Dish Network.

  15. Yes Direct TV (ATT&T) seems to be very unethical. IF I settle a debt for less money and it is paid, I AM required to consider the bill paid in fill for the lesser amount. NOT Direct TV. They seem to go by their own unreasonable self established rules. I WOULD NEVER GET DIRECT TV. There are other dish networks that are just a good. I am going to mail a monthly payment for the entire amount to the above address for $10.00 per month (entire bill) forget ERC

  16. got direct tv on may 5 2018 and 3 mths later i am still being charged for the free hbo charging me 59 dollars i called said that i didnt need to pay it since it was free. just recieved my bill and the charges are still there called and they told me that i dint comply with the contract. im just going to ride it on out until i dont get a signal and then send them back thier junk what an expierience phone calls talking to indias different supervisers annoying phonecalls every hour and saying i dont speak english.poor reception talking to more indias and never got my 100 dollar gift card who needscable i think ill just run around the table chasing my pretty sexy wife around the table every night from now until i die.

  17. I have had DTV for years, When AT&T bought them out, Customer service is horrible.. I moved at asked for services to be transferred, the tech drove to the beginning of my road called me and said he couldn’t get down my road he was afraid of getting stuck, we once he got to my house 1-2 minutes he was calling me again this time to tell me no line of sight, services will not work.. DTV assured me I would not be responsible for early term. on contract. Well low and behold I was charged 290.00 plus the for month. after 20 hours spent on the phone finally it ends up that they owe me money, but it will be 6-8 weeks before I get it?? wait if I owe you: you want it NOW but since you owe me I can wait until your ready?? makes no since to me I still get calls and offers and they know it will not WORK where I am..

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