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DTE Gas Bill

What To Do When You Can’t Pay Your DTE Bill

DTE Energy is a gas company servicing various areas of Michigan. When the weather changes, your usage will change, which can cause great fluctuation in your bill amount from month to month. When you do not know what to expect, it can be hard to make your payments on time. Here’s what you can do.

How To Pay The Bill

DTE offers several ways to pay your bill to make it more convenient for you. Here are the ways you can pay your bill.

Pay your DTE bill online: To pay your bill online visit: https://www.dteenergy.com/cso/eBill/oneTimePayments/accountPaymentList.do?destinationMapping=makePayment. You can choose to make a one-time payment with your checking account, credit, or debit card, or you can enroll in automatic payments.

In Person : To pay your bill in person, visit the DTE payment center locator to enter your zip code and find the nearest pay station. Some agents will charge a small fee to process your payment, but DTE does not get any of these fees. Fee amounts vary from location to location.

By Phone : To make a payment by phone, call customer service at: 1-800-477-4747 and follow the prompts.

By Mail : Mail your payment with your bill stub to the following address:

DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786.

Questions About Your Billing Statement or Account?

DTE gives customers a chance to learn more about products and service fees through the FAQs about Billing and Payments page. If a fee appears on your bill and it is not described in the FAQs section, customer service may be able to help. Call customer service at 1-800-477-4747.

How The Penalty Fees Work

The late fees associated with your bill depend on the plan you are on. If you are participating in the Shut Off Protection Plan, you will not have late fees. If you are on Budget Billing, you will be subject to a 2% late fee, applied to only the past due portion of the bill. If you are turned off for non-payment, you may be required to pay a deposit to restore service, and this deposit amount is determined by the system. You will be required to pay a $50 reconnection fee for gas services, and a $20 reconnection fee for electric services. There may also be a fee for returned checks.

I Can’t Make A Payment

If you cannot make a payment, contact customer service at: 1-800-477-4747. They can work with you to make a payment arrangement or to discuss other options. There is a Shut Off Protection Plan that averages your bill amount to spread it over 12 months, but your payments must be made on time every month or you risk being pulled from the program. There is also the Budget Plan, which gives you the ability to pay whenever you want, as long as the balance is paid before the due date. A Winter Protection Plan is available for seniors and other low income customers to prevent power from being shut off from November 1st to March 31st, but you must pay a portion of your annual bill and a portion of past due payments during this time and starting April 1st, the bill amount will increase to cover winter costs.

An additional resource for customers that can’t pay your bill is LIHEAP. A common question asked by customers is how to qualify for energy assistance with LIHEAP? You must meet income guidelines as well as apply early due to limited funding. Upon approval, you use the LIHEAP funds for your heating or cooling costs from the months of November to March.

Will They Work With Me To Pay My Bill?

Yes, DTE will work with you to pay your bill. When we spoke to Customer Service, several different options were presented, and they were very courteous. If you are having trouble paying your bill, follow the options in the “I Can’t Make A Payment” heading. Are you a DTE customer who has had issues with bill payment in the past? Share your experience below.

11 Comments on “DTE Gas Bill
  1. Hello, I am currently on the winter protection plan and I wanted to know if I have made 6 on time payments, would I be removed from the plan if I am late 1 time. Thank you in advance

  2. No you want .If you are late they will work with you before they kick you of they charge you an additional amount to stay on the payment plan and then if you are late again and again they kick you off but they will work with you trust me I know

  3. I have moved from my apartment in the last month and half and requested for service to be disconnected. I was on the shut-off protection plan and when I received my final bill it was high. I am moving in a rental house on November 14 and wanted to see if there was any assistance to help me with the past due bill, so that I can get service at my new address?

  4. what can I do had a roommate she took off a month ago was supoosed be paying utuilitys for living here dte shut off power last week n wont let me get info on how to restore service no lights means no heat furnace needs power to run aswell as gas

  5. I have sold my house at 1102 Moulton Ave. No Muskegon,Mi 49445 Please have final reading as of the 30th of Oct. Please call 630-881-9878,for all questions. Thank You

  6. i received a bill today stating that i had not paid my bills. I have paid on october 11 $120.00 and the next payment due this month is going out today. recent illness in the family and social security not paying until the 4th wednesday of the month (10/28/15) have caused me to be late for the first time. it is going out today by online payment (as all have) from christian financial credit union.] we need to and hope to remain on the $120 a month schedule. please advise

    account thank you

  7. How do I get a gas bill for over $900.00 and I don’t have gas. I only have electricity and have only had electricity in my name for over 30 years. You have billed me for somebody else gas.

  8. I need time paying my bill which has been built up to where I can’t pay it all at once. But I have kids and I need my utilities on. Can i actually set up a payment arrangement to continue my service?

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