duke-energy bills

Duke Energy Bill

What to Do When You Can’t Pay Your Duke Energy Bill

Duke Energy is an electric company and gas company providing safe, reliable, clean energy for more than four million customers. The company distributes electricity to the Carolina states and parts of the Midwest. Gas service is provided to customers in Kentucky and Ohio. Duke Energy is one of the largest utility companies in the United States.

How to Pay the Bill

Duke Energy offers multiple means of making a bill payment. Online services require registration before making payment or accessing your account online.

Pay online: You can pay your Duke Energy bill online in all states. Simply register for an account at https://www.duke-energy.com/registration.asp. You will be asked for the state where service is provided and the account number during registration.

Pay automatically: The automatic payment plan from Duke Energy requires the customer sign up online through a secure online form or print the automatic payment form and mail to the Duke Energy headquarters in Charlotte, North Carolina.

Duke Energy
PO Box 1046
Charlotte, NC 28201

Pay by mail: Customers can choose to mail payments directly to the Duke Energy headquarters. Duke Energy operates in multiple states. There may be separate payment addresses for each state.

Duke Energy
PO Box 1327
Charlotte, NC 28201-1327

Pay by mail (overnight): Overnight payments need to be sent to a physical address.

Duke Energy
10101 Claude Freeman Dr N-230
Charlotte, NC 28262

Pay by Billfloat: Billfloat will advance you a loan to pay your Duke Energy bill, and then you have 30 days to repay them.

Pay by Western Union: Western Union Speedpay is an alternative payment option for Duke Energy customers. There is a service fee of $3.50 charged at time of payment. This fee is not paid to Duke Energy. Customers must call 1-800-777-9898 to make payment or visit the Speedpay website. You must have you 10-digit account number to use the Speedpay service.

Questions About Your Billing Statement or Account?

Customers do not always understand the charges and fees included on your monthly Duke Energy billing statement or account. If you need an explanation of charges such as late payment fees or security deposits, you should visit Duke Energy Customer Care Page. You will need to select your particular company since Duke Energy services multiple regions. For additional information regarding your Duke Energy billing statement or account, contact customer service at 1-800-521-2232.

How the Penalty Fees Work

Duke Energy will charge penalty fees if payment is not received by the due date listed on the bill.

  • Late payment fee – There is a 3% fee added to your bill based on the past due amount. If a partial payment is made, the 3% fee will be charged based on the rollover past due amount.
  • Security deposit – Duke Energy customers may be required to pay a security deposit when service is started. If this security deposit is waived, customers may still be charged a security deposit if they regularly miss payments or service is disconnected for non-payment.

I Can’t Make a Payment

If you find you cannot make payment by the due date, contact customer service immediately to prevent service interruption. The customer service phone number is 1-800-521-2232.

  • Extended payment plan: Customers can request an extended payment plan if they are having temporary financial trouble. The payment plan allows customers to break down past due balances into smaller payments. Customers will be responsible for current charges in addition to payment plan payments.
  • Medical certification: If you have a medical condition that requires electric or gas service, contact Duke Energy. Your physician can fill out a medical certification form that delays service disconnection for up to 10 days.
  • LIHEAP: LIHEAP is a federal program that helps low-income individuals and families pay heating and cooling bills. You can learn how to qualify for energy assistance with LIHEAP and banish stressful energy bills for at least one year.

Will They Work With Me to Pay My Bill?

Did Duke Energy work with you to resolve a past due bill? Let us know how the company helped you.

24 Comments on “Duke Energy Bill
  1. Nobody works with you. I asked for two days until my direct deposit went in on Friday and they told me they cannot make any changes to the date they gave me. I would have placed it around a pay date but they put me on a payment plan that falls mid week when no one gets paid, then will not make any changes.

  2. No, they won’t work with you. They would rather disconnection you rather than extending 2 days to pay the entire payment you owe. I’m going to find a better power service than Duke. There are others out there and we do have the right to chose who we want to use.

  3. Can you change my bill due date to the second Wednesday in the month, instead of your present date. Please accommodate. A reply will be greatly appreciated.

  4. They would not extend a payment for 4 days would rather shut you off their excuse was that we just had our service turned on in Sept. and just moved in. But yet they are holding our deposit which would more than cover the bill something is just not right.

  5. Duke refused to extend due date, & to make any payment arrangements, stating I had just moved in, so deposit & usage is all due in full, just like the other customers stated. Utilities are legal racketeers!

  6. The lady I talked to was extremely rude, and had all kinds of different excuses for their actions. It felt like it was racially motivated, not based on any facts…Duke energy is not a customer friendly company.

  7. well duke just sent me a bill for625.00,last month was 167.00,,same lights off,same furnace,58 degrees,im a disabled vietnam vet,make 940.00 month …so i guess im now homeless,anybody no anything about shelters,,or how it works

  8. No, Duke Energy doesn’t care, I have paid everything except my last bill which was due on Jan 26, I am on disability & can pay befo they even open tomorrow, but yet I’m sitting here waiting to be disconnected because I couldn’t pay by 5pm yesterday, they won’t give me one day to pay!!

  9. I just called Duke to ask for an extension of time for just one week. I have paid all my bills for at least two years on time and always paid total balance due. They used to get you an extension, but the representative would not comply with my request. I’m disabled and my income is low. I don’t understand??

  10. NO, they refuse to work with anyone on the high bills they create! The rate is higher than anywhere else I’ve lived and customer service is RUDE, actually NASTY, HATEFUL, and UNPROFESSIONAL!

  11. Energy can be produced literally out of thin air. Renewable energy is becoming more and more common. Each and every one of us should be producing our own energy. And it can be done. Renewable energy is becoming more and more common. And companies such as Duke energy knows this. Likely why they have become more greedy. Duke, take what you can get now. Tomorrow there may be no more Duke. Happy will be the day when self sufficient renewable energy becomes much more common and affordable. We can produce our own, ever since the beginning of man’s existence, but of course companies such as Duke does not want you to know this simply because that would take money out of their pockets.

  12. Just got off the phone with the supported system here in Florida, needed an extension of 7 days. They extended it 28 days without question… They have no problems giving people extensions when those people actually pay their bills and show they are credible, or aren’t filling for an extension after a month of service. Pay your bills and people will work with you when you have some financial difficulty once in a blue moon.

  13. The lady I spoke to was very disrespectful I asked her for two days for my direct deposit to be put in for my job her reply was well I guess you need to start asking people for money I turned around and asked her if I could borrow the money she said no so now I’m stuck with all’s I need is two days for my power bill and they will not work with me and I’ve been with them since 05 if I knew who else I can change my power to I would do it in a heartbeat minus five stars

  14. I just called them for a 7 days extension and was told that the federal government is no longer (as of today) “allowing “ them to do payment arrangements. Odd that this new rule just started today. I wasn’t really buying it but not much I can do about it.

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