What to Do When You Can’t Pay Your Fairpoint Communications Bill
Fairpoint Communications offers television, phone and Internet service to residential and business customers. The cable company started as MJD Communications in 1991 serving rural areas. Today, Fairpoint Communications serves 32 areas in 18 states. The company emerged from bankruptcy in January, 2011, but consumer complaints about bad service and incorrect billing remain.
How to Pay the Bill
Pay by phone: Fairpoint customers can call 1-877-212-7445 to make a payment by phone. Payments may be assessed a convenience fee.
Pay automatically: Fairpoint supports automatic withdrawals from your bank account. Customers must contact customer service to register a bank account. This service is not available from the online account maintenance page.
Pay online: You can pay your Fairpoint Communications bill online via https://crmext.fairpoint.com/elogin/Home.aspx. You must register for an account before making payment. This same account can be used to view bills, adjust service and contact customer service.
Pay by mail: Customers must send Fairpoint bills to the address on the return envelope included with the bill. There is no mailing address for payments listed on the official website.
Questions About Your Billing Statement or Account?
Your Fairpoint bill may contain service charges, taxes and fees you don’t understand. For more information on Fairpoint you can read through the General FAQs section. Detailed questions should be addressed by customer service at the number listed on your bill. Fairpoint does not list a customer service phone number on the website.
How Penalty Fees Work
There is no mention of penalty fees on the Fairpoint website. The company just emerged from bankruptcy in January, 2011, so there could be some restricting to fit the new business model. We did find two separate websites for Fairpoint, but links from the older website simply lead to a new website.
Typical fees associated with utility bills include:
- Late payment fee
- Security deposit
- Disconnection fee
- Reconnection fee
- Returned check fee
I Can’t Make a Payment
The customer service agent at Fairpoint was reluctant to tell us any information about residential or business services. When we mentioned we were from a consumer advocacy agency, she immediately put us on hold. We waited on hold for three to four minutes before she returned only to be referred back to the website. She confirmed that customers have options when they cannot make a Fairpoint payment on-time, but the details of those options could only be given to a Fairpoint customer.
Will They Work With Me to Pay My Bill?
We have no idea if Fairpoint will work with customers to resolve past due payments. The company is just starting out after a bankruptcy and the complaints online do not paint a positive picture. Let us know how Fairpoint treats you!