What to Do When You Can’t Pay Your HSBC Auto Bill
HSBC auto financing was recently bought out by Santander Consumer USA. All bill payments are processed through the Santander Consumer USA website at this time. Customers having trouble making payment by the due date listed on the HSBC auto bill should contact customer service immediately to avoid late charges.
How to Pay the Bill
Pay online: You can pay your HSBC Auto bill online at https://myaccount.santanderconsumerusa.com/Login.aspx. If you have not signed up for access to your new Santander Consumer USA account you must register. Your new billing statement with the Santander Consumer USA account number has all the information you need to register for online account access.
Pay by phone: Phone payments are accepted at 1-888-222-4227. You can make a payment with a checking or savings account. Customers will be charged a $10.95 processing fee. It takes up to 48 hours for payments to post to your account.
Pay automatically: Customers can have their HSBC Auto payments deducted from a bank account each month on the due date. You must enroll in the auto pay program by filling out the application and faxing it to 1-800-417-0251. Customer service is available if you have questions about the auto pay program at 1-888-222-4227.
Pay by mail: Customers wishing to make a payment by mail should send a personal check, money order or bank check to:
Santander Consumer USA
PO Box 660633
Dallas, TX 75266-0633
Pay by Moneygram: Moneygram will process HSBC Auto payments for a fee between $9.95 and $10.40. When making payment, customers need the receive code (1544), account number, company name (Santander) and city and state (Dallas, Texas).
Pay by Western Union: Customers can make a Western Union payment online or by phone at 1-800-325-6000. The code city is PITSTOP and the state code is TX. You will need your auto account number to make payment. There is a fee associated with Western Union payments.
Questions About Your Billing Statement or Account?
have you noticed fees on your HSBC billing statement or account that you do not understand, such as late payment charges or increased interest? In the event you have, we recommend you visit the HSBC Auto FAQs. For additional information, you can contact customer service at 1-888-222-4227.
How the Penalty Fees Work
Penalty fees are not listed on the Santander Consumer USA website. Consumer complaints reveal trouble with Santander posting late payment fees on accounts with no late payments. These reports are found in both the United States and the United Kingdom.
I Can’t Pay My Bill
HSBC Auto, or Santander Consumer USA, will allow the customer to move a payment due date once during the term of the loan. This move is permanent and the new due date must occur no more than 29 days in the future. The last available due date is the 25th of the month, no matter the original due date.
In some cases, consumers may be able to skip one payment during the life of the loan. This move tacks the missed payment onto the end of the term.
Will They Work With Me to Pay My Bill?
Santander will work with consumers having difficulty making a payment. One customer we spoke with assured us moving a payment is rather easy, but only one payment can be moved during the life of the loan, which often ranges from three to seven years.