What to Do When You Can’t Pay Your Independence Power and Light Bill
Independence Power and Light is a telecommunications company providing electric, telephone, Internet and television services to residents of Independence, Iowa. The company is also responsible for billing water, sewer and trash services for the city. Customers can view and pay bills online in addition to learning more about products and services offered by Independence Power and Light.
How to Pay the Bill
Choosing the right bill payment method is important to customers facing a quick-approaching due date. It is best to skip mail payments and choose in person payments if you need an immediate credit.
Pay online: You can pay your Independence Power and Light bill online at https://ipn.paymentus.com/otp/stde/ilpt. The service is provided through Paymentus though that fact is not revealed before the customer clicks the Pay Bill link. Paymentus charges a fee of $3.95 for each $300 payment. If your bill is more than $300, you’ll pay multiple fees.
Pay by mail: Sending mail payments can be quick and easy if you have plenty of time left before your bill is due. Mail payments should be sent to:
Independence Light and Power, Telecommunications
700 7th Ave NE
Independence, IA 50644
Questions About Your Billing Statement or Account?
Questions about your bill may come up from time to time, especially with multiple services billed on one statement. You can view the penalty fees on the Electric Rates page. Contact customer service if you have any additional questions about your bill at 1-319-332-0100.
How the Penalty Fees Work
Many customers can avoid penalty fees if they just call customer service before their bill is due. The phone number for customer service is 1-319-332-0100.
- Reconnection fee: $56.13; reconnections must occur between 7 AM and 3:30 PM for this rate to apply.
- Returned check fee: $30; may also apply to other forms of returned payment.
Other fees that may apply to your account include collection fees and late payment fees.
I Can’t Make a Payment
If you can’t pay one or more of your bills issued by Independence Power and Light, contact the customer service department at 1-319-332-0100. The local representative will work with you to resolve your bill before it becomes an overdue issue. Independence Power and Light is an extremely small company with small town values, so representatives may be more lenient if customers call well in advance and admit that they are having financial problems. Avoiding the issue could lead to extra charges that make paying the bill even harder.
Will They Work With Me to Pay My Bill?
Independence Power and Light seems to be a good, small town company. Did they help you when you needed it most?