What to Do When You Can’t Pay Your New York State Electric & Gas Bill
New York State Electric & Gas is an electric and natural gas company that provides services and excellent customer service to residents of New England and New York. The company currently provides services to more than 1.1 million customers in the region.
How to Pay the Bill
New York State Electric & Gas provides customers with several ways to pay your bill. The available services include:
Pay online: Customers can pay your New York State Electric & Gas bill online by visiting https://ebiz1.nyseg.com/cusweb/OneTimePay.aspx. You are charged a convenience fee of $4.95 when making an online bill payment.
Pay by mail: You can send your New York State Electric & Gas bill payment to:
New York State Electric & Gas
P.O. Box 11745
Newark, NJ 07101-4745
Automatic deduction: Customers can pay your bill by having the funds automatically deducted from your checking or savings account.
Third party pay stations: You have the ability to pay your New York State Electric & Gas bill at authorized pay stations, Western Union or CheckFreePay. Both services charge a convenience fee. The fees varies based upon the location.
Questions About Your Billing Statement or Account?
Utility companies such as New York State Electric & Gas charge several fees to customers. The unfortunate side of fees is that you may not fully understand the terminology and become confused. When you receive your monthly New York State Electric & Gas billing stamen or account information and need the terms explained, we recommend visiting the New York State Electric & Gas Rules, Regulations and Terms page. You can also contact customer service at 1-800-572-1111 for additional details.
How the Penalty Fees Work
New York State Electric & Gas charges a wide variety of service charges and fees to customers on a monthly basis as well as on a one-time basis. The fees assessed include:
Meter removal – $150
Tampering – $100
Meter reading – $15
Service fee – $32 (regular business hours); $43 (after regular business hours)
Security deposit (payment arrangement) – $10
Late payment – 1.5% of the past due balance
Reconnection – $13 (regular business hours); $33 (after regular business hours)
I Can’t Make a Payment
When you are faced with a financial hardship or crisis and can’t pay your bill, New York State Electric & Gas will provide programs as well as resources to assist you. The first action customers should take is to contact a customer service representative at 1-888-315-1755. The company will place your account on a payment arrangement that fits your monthly budget.
Another option is to apply for the federally-funded assistance program, LIHEAP. This service is available to qualified low-income customers that meet strict household and income guidelines. We recommend applying early due to limited funding. Information about this program is available through customer service or the National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.
Will They Work With Me to Pay My Bill?
We want to hear from customers just like you on your experiences dealing with New York State Electric & Gas. Was the experience positive or negative? Did the company help you pay your bill when you were faced with a financial crisis? We want to know your story. Share your thoughts by leaving us a comment below.