onesource-communications bills

OneSource Communications Bill

What to Do When You Can’t Pay Your OneSource Communications Bill

OneSource Communications is a cable company providing wired Internet, wireless Internet, phone and cable services to customers in NE Tarrant County, Texas. Customers in Denton, Parker and Wise counties are also eligible to receive wireless Internet from the company. The official website allows customers to contact customer service, view bills and make payments, as needed.

How to Pay the Bill

The due date on your OneSource Communications bill will determine the best payment option. If you waited a week or more to pay your bill, payment by mail may arrive after the due date, resulting in a past due or late payment charge. Online payments process faster than mail payments.

Pay online: You can pay your OneSource Communications bill online at You must register for online account access before making your payment. Registration is free and takes only a few minutes.

Pay by mail: According to OneSource Communications, you must use the billing address on the envelope provided with your bill to make payment. There is an office located on Keller Hicks Rd in Keller, Texas, but it is best to contact customer service before sending payment by mail to this address.

OneSource Communications
4700 Keller Hicks Rd
Keller, TX 76244

Pay by phone: If you wish to pay your bill with a Visa or Mastercard, contact customer service at 1-817-745-3000 to make the payment.

Pay in person: In person payments are accepted at the Keller Hicks Rd address between the hours of 8 AM and 6 PM Monday to Friday or 8 AM to 1 PM on Saturday. The business office is located at:

OneSource Communications
4700 Keller Hicks Rd
Keller, TX 76244

Pay at a drop box: There is a drop box located outside the business office. Make sure to include the return stub portion of your bill to ensure your payment is credited to the proper account.

Questions About Your Billing Statement or Account?

Combined or bundled bills can be confusing. OneSource Communications is available at 1-817-745-3000 during normal business hours to answer questions about your billing statement. The About Your Bill page offers some information on the companies billing practices, but nothing is listed about service fees.

How the Penalty Fees Work

Penalty fees are charged by most utility companies when customers fail to pay their bill on-time. OneSource Communications does not reveal the penalty fees charged to their customers. Contact the customer service department at 1-817-745-3000 for a complete list of penalty fees. These fees may be listed in the Terms of Service provided when you signed up for service with the company.

I Can’t Make a Payment

If you can’t pay your bill, contact the customer service department at 1-817-745-3000. The customer care representative will work with you. You can also visit the customer care center during normal business hours to speak with a representative.

Will They Work With Me to Pay My Bill?

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