optimum bills

Optimum Bill

What to Do When You Can’t Pay Your Optimum Bill

Optimum is a cable company offering television, phone and Internet to customers in Connecticut, New Jersey and New York. Customers can purchase individual services or bundles to reduce monthly fees when purchasing more than one service from Optimum.

How to Pay a Bill

Optimum customers can make payments by phone, mail, in person and online. Some payment methods are faster than others. Customers with a past due balance should contact customer service or visit a local Optimum store to make payment.

Pay by mail: Customers wishing to make a payment by mail should send a personal check or money order to the address listed on the Optimum bill stub. If the stub is not available, choose the location nearest your home from the following billing addresses:

Long Island: Brookhaven, Islip, Great Neck and Hauppauge
PO Box 371378
Pittsburgh, PA 15250-7378

Long Island: All other areas
PO Box 9256
Chelsea, MA 02150-9256

New Jersey
PO Box 371378
Pittsburgh, PA 15250-7378

PO Box 9256
Chelsea, MA 02150-9256

Brooklyn, Bronx, Warwick and Rockland, NY
PO Box 371378
Pittsburgh, PA 15250-7378

Westchester, Dutchess, Orange, Putnam and Ulster, NY
PO Box 9256
Chelsea, MA 02150-9256

Pay online: You can pay your Optimum bill online at https://signin.optimum.net/signin?referer=https://idcenter.services.optimum.net/MyAccount. Registration is required before making payment.

Pay by phone: Customer service is available to take a payment by phone 24 hours a day. The automated system takes payments free of charge, but if a customer service representative is needed to complete payment, there will be a $5 charge. Customers must call the phone number in their local area to remit payment.

Questions About Your Billing Statement or Account?

Do you have questions about your Optimum billing statement or account that were not covered in your initial contract? We suggest you visit the Optimum customer care FAQs. You also have the ability to receive additional information from customer service by calling 1-877-273-7626.

How the Penalty Fees Work

Optimum will charge consumers late payment fees if they do not remit payment by the due date listed on the bill. It is best to call the local customer service number listed in the payment section of this article for more information on fees and possible payment plans. Other fees assessed by Optimum may include:

  • Returned check free
  • Security deposit

I Can’t Make a Payment

Optimum does not discuss payment options if a customer is having trouble paying a cable bill. In some states, a partial payment will be applied to the telephone bill first because that service is considered more important than cable or Internet services. There is likely a payment plan option with Optimum. It is always best to contact customer service as soon as you realize you are financially unable to make payment in full.

Will They Work With Me to Pay My Bill?

Optimum offers very little information for the consumer looking to resolve a past due bill. Do you have first-hand experience with this company? Tell us how they work with past due account balances and help other consumers take control of their finances.

7 Comments on “Optimum Bill
  1. All I normally pay buckeye cable.Toledo.Ohio on the 3rd.or.4th.of each month.unfrotanatly I can only pay a porshune of my bill this month do to a family emergency.I am willing to pay all fees and pentalties you can deduct charges from my
    Disability income each month.I will need some advice before the 25 of October 2016.Thank you for any help or advice you can offer me..truely Douglas lee Adams.

  2. I can’t believe that I will be charged a full month on 10days remaining on a bill because I am moving unbelievable

  3. With the coronavirus going on right now im out of work and can’t pay my bill is it possible to get a extension now it will be helpful

  4. Will someone get back to me via email soon???? I have many several attempts to contact customer support to no avail! Please help. Since you ask email I assume you email back????????

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