What to Do When You Can’t Pay Your Southern Connecticut Gas Bill
Southern Connecticut Gas is a small gas company serving residents in central Connecticut. The company clearly has ties with New Jersey in some manner because mail payments are sent to a New Jersey address. The official website offers little information for the consumer unless they register for a FREE online account.
How to Pay the Bill
Pay online: Southern Connecticut Gas allows you to pay your Southern Connecticut Gas bill online via your account page at this link: http://www.soconngas.com/wps/portal/scg/youraccount/!ut/p/c5/rc7LcoIwGAXgZ_EBahKQ2zIKaiAEIYDIxrGtpQRRvEHJ05dpV13Ylf9Z_jPnOyAHQ467tix2t_J03B1ABnJ9SwOy8GcGwcrKdiBZ6kgLaaJOXAWsQQYnWy76hshKRkJG9CoidrvgzrfnK151iMU7yWnS8QpRlhSQGVPC7CmBpoXSeehgf4rbhTMauvI_Wrj40bzZ3PKIOsGT3z98cBiCDciNR2u5hUD8xLX_W-pTLRfk5Ws97t7qMRzrCCq6YqiqoRuabphgPTiJMLuTx-suEWnIeNFS64PG_iXlprFK4_Wp91XXQxvkzYQXIwdxp7py3jfU-UxZIgLZ31zJ20h0RHrVBRIUsqJR3-dZmJKW0fKrj6stoya84LCyZ36kpdB2Xgh1uBvwpM4DcdSC-xkX-HyX2aEbjQBbnuo9aOq2WcpsyB5_A_EukCA!/dl3/d3/L2dBISEvZ0FBIS9nQSEh/?pcid=6b95c88047bae5368e82efe0a708a00f.
Customers must sign up for an online account, but the service is free and you can make changes to your account online as well.
Send payment by mail: Mail payments are accepted at the New Jersey office of Southern Connecticut Gas. The address is:
Southern Connecticut Gas
PO Box 11749
Newark, NJ 07101
Pay at payment center: There are many payment centers that accept payments for Southern Connecticut Gas bills. Visit the payment center page to view a complete list of payment locations.
Questions About Your Billing Statement or Account?
Customers can reach the service department at 1-800-659-8299. Information on electric rates and tariffs, including late payment fees and other service charges are available on the Rate Information page.
How the Penalty Fees Work
Late payment fees and security deposits are charged by Southern Connecticut Gas, but the amounts of these penalty fees are not listed on the official company website. We did find mention of credit companies receiving regular updates from Southern Connecticut Gas starting April, 2011. This means consumers have trouble making a payment need to call and setup a payment plan before the past due bill is reported to a credit agency. Other fees Southern Connecticut Gas may charge include:
- Disconnection fee
- Reconnection fee
- Collection fee
I Can’t Make a Payment
Southern Connecticut Gas wants customers to call immediately if they are having trouble making payment. The company reports past due gas bills to a credit reporting agency, which can affect other monthly bills and future credit. The phone number for customer service is 1-800-659-8299. Southern Connecticut Gas also provides:
- Matching Payment Plan: Customers must apply for energy assistance to qualify for the Matching Payment Plan. Once enrolled, the customer is responsible for only 1/3 of the total gas bill. The remaining 2/3 is paid by Southern Connecticut Gas and the energy assistance program.
- Energy Assistance (EAP): State programs for energy assistance are available in most states in the US. In Connecticut the program is called EAP. Customers can call 2-1-1 for more information on income guidelines and how to apply.
- LIHEAP home energy assistance program: This federally-funded program is available to qualified customer of Southern Connecticut Gas. In order to qualify, you must meet certain income guidelines. We also recommend applying early due to limited funding.
Will They Work With Me to Pay My Bill
Did Southern Connecticut Gas work with you to pay an overdue bill? We’d love to hear your story and pass along your experience to others.