What to Do When You Can’t Pay Your Southwest Gas Bill
Southwest Gas is a gas company established in 1931 during the height of the Great Depression. Today, Southwest Gas services customers in Arizona, California and Nevada.
How to Pay the Bill
Pay online credit or debit card: Customers wishing to use a credit or debit card to make payment online must do so through Western Union. There is a service fee associated with Western Union online payments.
Pay automatically: Automatic bill pay is available to customers with an online account with Southwest Gas. After creating an account, customers fill in banking information to enroll for automatic payments. Payments are deducted on the due date each month.
Pay at a pay station: In-person payments for Southwest Gas bills can be made at a variety of locations depending on the state in which you live. You can search for pay station locations online.
Pay by mail: To pay your gas bill by mail send payments to:
PO Box 98890
Las Vegas, NV 89193-8890
Pay by phone: Payments my phone are processed through Western Union. Call 1-866-263-5188 to make a payment. There is a service fee for the transaction.
Questions About Your Billing Statement or Account?
A complete list of fees charged to customer bills is available on the Rates and Tariffs page. Customers must choose their state to view late payment fees, returned payment fees and other service charges. Customer service is available at 1-877-860-6020.
How the Penalty Fees Work
Southwest gas charges security deposits, late payment fees and returned check fees. A reconnection fee may be assessed if your service is disconnected for non-payment.
- Security deposits: The amount of your security deposit will be determined by credit rating and past account activity. Customers with recurring late payments may be required to pay a security deposit to continue using Southwest Gas.
- Late payment fees: A late payment fee is assessed based on the total amount of your past due bill. The fee is assessed on the day after the due date unless the payment date is extended.
- Returned check fees: Southwest Gas charges returned check fees on returned payments. The fee is based on state laws.
I Can’t Make a Payment
Deferred payment program: Customers having trouble making payment for gas can request deferred payment. This program is available in all states serviced by Southwest Gas.
Other payment assistance programs available based on your current state of residence include:
- California Alternate Rates for Energy Program
- California Additional Medical Baseline Program
- Energy Share Program – California, Nevada, Arizona
- The Energy Assistance Program – Nevada
- Nevada Energy Connection
- Low-Income Energy Conservation Bill Assistance Program – Arizona
- Low-Income Rate Payer Assistance – Arizona
- Arizona Self Help
- LIHEAP home energy assistance program – This program is available in all 50 states.
Will They Work With Me to Pay My Bill?
We would love to hear how Southwest Gas worked with you to pay your pas due bill. Did the company provide exemplary customer service or leave you with few options?