What to Do When You Can’t Pay Your Stream Energy Bill
Stream Energy benefits from the deregulated energy market. This allows Stream Energy to provide low-cost energy alternative to the customers of Texas, Pennsylvania, Maryland and Georgia. Stream Energy is more than just a low-cost energy solution, the energy company also offers:
- Exceptional customer service
- Various methods to pay your Stream Energy bill
- Affordable payment schedules designed to fit your budget
- Detailed billing
How to Pay the Bill
Stream Energy offers several methods for customers to pay your bill. The available methods include online payment, automatic deduction, phone payments, payments by mail and third-party payment centers.
Pay online: Customers can pay your Stream Energy bill online by visiting https://secure3.i-doxs.net/StreamEnergy/Default.aspx. Acceptable methods of payment include electronic check, credit and debit cards. There is an additional fee of $2.95 added to your online Stream Energy bill payment.
Pay by phone: Customers can pay your Stream Energy bill over the phone by calling customer service at 1-888-932-5888. Acceptable methods of payment include credit and debit cards and electronic checks. You will see an additional $2.95 convenience fee added to your Stream Energy bill payment.
Pay by mail: Customers can pay your Stream Energy bill by sending payment to:
P.O. Box 650026
Dallas, TX 75265-0026
P.O. Box 105522
Atlanta, GA 30348-5522
Automatic deduction: Customers can pay your Stream Energy bill by having funds automatically deducted from your checking or savings account. Although Stream Energy does not charge a convenience fee, your financial institution may charge a service fee.
Third-party locations: Stream Energy provides a list of third-party payment centers on the website. This service is only available for customers in Texas.
Questions About Your Billing Statement or Account?
Topics like billing, rates and fees are discussed in the Frequently Asked Questions portion of the Stream Energy website. The customer service phone number is 1-888-932-5888.
How the Penalty Fees Work
Stream Energy follows all applicable laws and regulations relating to pricing and penalty fee. The company does charge fees on a one-time and recurring basis. The fees include connection fees, disconnection fees, initial service fees, late payment fees, insufficient funds fees and security deposits.
- Connection – Stream Energy charges customers between $25 and $50 to connect to existing meters after they initiate service.
- Reconnection – Upon termination of service, Stream Energy charges you a fee of $25 to reconnect service.
- Initial service –When you begin service with Stream Energy, the company charges you a fee of $25.
- Late payment – The amount of the late fee Stream Energy charges is approximately 1.5% of the past due amount or $10, whichever amount is greater.
- Insufficient funds – In the event your financial institution returns payment for insufficient funds, Stream Energy charges you a fee of $25.
- Security deposit – The amount of the security deposit depends on the credit history of the customer. The amount of the security deposit will not exceed $150.
- Early termination – Customers that terminate your Stream Energy contract incur fees ranging from $50 to $150.
I Can’t Make a Payment
Stream Energy provides payment assistance when you can’t pay your bill. The main source of assistance is payment arrangements. Prior to receiving a termination notice, customers must call customer service at 1-866-543-4642. Additional resources include:
- LIHEAP Home Energy Assistance Program – Low-income families can apply for benefits at the local Department of Human Services. Benefits are available to help customers pay energy bills for heating costs in the winter and cooling costs in the summer.
- Salvation Army
- United Way
- Local Community Action Agencies
- Department of Social Services
Will They Work With Me to Pay My Bill?
What was your experience dealing with Stream Energy? Was the company able to help your pay your bill? Leave us a comment below and share your thoughts.