sun-trust-auto-loan bills

Sun Trust Auto Loan Bill

What to Do When You Can’t Pay Your Sun Trust Auto Loan Bill

Sun Trust is one of the biggest personal and business banks in the United States. The bank offers auto loans, mortgage loans and other loans for bank members and non-members. Sun Trust may require loan applicants apply for a bank account before accepting an auto loan application or after being approved for a loan for faster loan payment.

How to Pay the Bill

You can pay your Sun Trust auto loan bill by mail, online and by phone. Choose the best method for you.

Pay online: If you have a bank account with Sun Trust, simply log in to your online account to pay your Sun Trust Auto Loan bill online. You can access your online bank account at

Pay by mail: Look at your current billing statement. There should be a billing address listed on the statement. Make out your personal check or money order to Sun Trust and mail your payment to the payment processing center.

Pay at a bank branch: Visit your local Sun Trust branch to ask about paying your auto loan in person. Typically when auto loans originate at a bank, payments are accepted at local branches.

Pay by phone: You can contact customer service at 1-800-786-8787 for more information on how to pay your auto loan bill by phone.

Questions About Your Billing Statement or Account?

Some customers have questions about a billing statement or their auto loan account in general. Sun Trust Auto Loan customer service is available to answer these questions at 1-800-786-8787. Remember to have your auto loan account number handy. You may be asked to verify security information before the representative can access your account. You may also be able to locate answers to some of your questions on the Auto Loans portion of the Sun Trust website.

How the Penalty Fees Work

We would love to give you a full list of penalty fees charged by the Sun Trust Auto Loan program, but Sun Trust operates in multiple states. State laws regulate penalty fees. Sun Trust will likely charge the maximum amount allowed by state laws for late payments and returned payments. Customers may be responsible for other penalty fees. Check your auto loan application for more information on penalty fees.

I Can’t Make a Payment

Customers have two options when payments are due and there’s no money to pay. They can contact the customer service department at 1-800-786-8787. You may be transferred to the auto billing department before your call is answered by the appropriate customer service representative. Ask the customer service representative about skipping a payment or moving the payment due date so you can catch up on your auto loan bill.

Will They Work With Me to Pay My Bill?

Every bank is different. We want to hear your experience with Sun Trust Auto Loans. Did the bank work with you or leave you with a past due account and the threat of repossession.

24 Comments on “Sun Trust Auto Loan Bill
  1. I seldom leave responses, but after reading through
    a great deal of remarks here Sun Trust Auto Loan Bill Pay |
    Make Payment or Get Help If You Can’t Pay. I do have some questions for you
    if you don’t mind. Could it be just me or do some of the comments look like they
    are written byy brain dedad visitors? 😛 And, if you aare posting on additional online sites, I’d lie to
    keep up with you. Could you list of alll of your social
    pages like your linkedin profile, Facebook page or twitter feed?

    • Boy, you hit the nail on the head!! LOL I hate this site. You can’t find anything you need and it’s the only loan that I can’t pay online.

  2. This is the most inconvenient back ever. This the first auto loan I can not pay online in 15 years. I feel I have went back to the dark ages. The only way you can pay online is if you have a bank account with them. I would bet if you got a Sun Trust credit card you could not pay that online to. It is the 21st century perhaps you could move in to.

  3. This is crazy. Can not pay bill on line unless you have an account with you and can not see your loan account. Get with the program and update your systems so your customers can access their accounts!!!!!

  4. I honestly can NOT believe that i cant pay my bill online. I would have NEVER taken out a loan with suntrust if i had known. So here i am, ready to pay my first payment. Its a sunday and i cant pay online and i cant talk to anyone because theres nobody in customer service. I tried to pay by phone, but the system says i dont have an account that im able to pay through the automated system even though i just entered my account number.

    Really, really bad first impression!!!! Why on earth would i now go and open a checking account with suntrust? Apparently thats the only way to pay online.

  5. You can pay online without a checking account with them. You can use your own bank, just use the bill pay and their account number. You can also go to a Sun Trust bank and they will help you set up online access to your auto loan, so that you can see your payments being processed. It’s a little different, but possible.

  6. This sucks!! Who, in todays world does not allow online payments??? I am going to look for refinancing else where. The only reason my loan is through SunTrust is because the car dealership selected you…….

  7. I will never use this bank again for anything much less a car loan! It’s 2016 people!!!! You’re like the only bank on earth that does this crap! You require that loan customers have a checking account with your bank in order for them to make loan payments online!! Do you have any idea how stupid that is??? No you don’t obviously! You’re too stupid to know how stupid you are! Learn how to operate like the real banks kid, or you won’t be around very long! Until then, you won’t get anymore business from me because I do think keeping up with technology is an important clue as to how competitive you are in other areas. If you won’t invest and keep up in that, what else are you lacking in?! You’re just too Mickey Mouse for me!

  8. With havin so much content do you ever run into any issues of plagorism or copyright infringement?
    My blog has a lot of unique content I’ve either written myself or outsourced
    but it looks like a lot of it is popping it up all over the web without my permission. Do you know any methods to help stop content from being ripped off?
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  9. I agree with everyone stating how insane it is that you can’t pay your bill online. I mean really. This is 2016. And when we bought our car, they sent us a COUPON BOOK!! OMG, I haven’t seen one of those in 15 years. I have to pay through my banks bill pay system. Seriously guys you need to fix this nonsense.

  10. I have been trying to set up an auto payment account for car loan and just found out by reading comments section that Sun Trust dosen’t offer this 21st century service!!!!! Are you kidding me!!!!! Paying with a check and a coupon book is sooooooooooo old school!!! Please get with it!!!!! I will shop around for a new bank to transfer my car loan too!!!!!

  11. Interesting comments , I loved the facts . Does anyone know if my business might be able to obtain a sample Custom Pay Check Stubs example to use ?

  12. SunTrust obviously doesn’t care about customer service. They are aware of their policy of not accepting online payments except with an account through them. You are better served refinancing your loan through any other bank. Most any other bank has it least entered the 21st-century.

  13. Well it is 2018 and this bank still does not have online payments for loans for non bank customers. I see the same comments here from 2012. I have a very “convenient” coupon book, which I have never used since I got this loan in 2014. I have been paying with my banks online bill pay, but I can not get info such as payoff amount, or interest paid, etc…. There is another “convenient” way to access your info, call. After about 5 minutes you may get your info, however they have changed their prompts and now it appears non bank customers cant access their loan info on the telephone either. I can’t wait to get this loan paid off so I won’t have to deal with this stuck in the 80’s company again. Actually that is being mean to the 80’s because they were fun times, except for payment books!

  14. You can set it up for an ACH withdrawl. The set up info was in your documentation they sent you in the beginning and I bet if you called them, they would help you set that up.

  15. Yikes! We just bought a 2018 Honda down in Brunswick and the dealership steered us to suntrust(we didn’t know we could get our own financing)Our first payment is due, no coupon book has arrived yet and we cannot access the loan online without opening an account!

  16. Last month I wanted to make my car payment on line, but to do so you have to have a checking account with them. There is not option for those who only have a car lone that allows you to make a payment. To pay over the phone is about a 45 minute wait. So the only alternative it to mail your payment into the company. It is crazy that they do not make it easier for their customers to pay their bills on time. I had been gone and was in need of making a payment quickly so that I would not be late. Maybe their goal is to make it so you are late and then you have to pay the late fee. This is a win, win for the bank and not so good for the customer. Not sure if they read these complaints or not. The girl tried to tell me that this was a new company. No it is not. Suntrust has been around for years. They have had plenty of time to make sure their customers can pay their bills easily. Checked this month and no changes have been made.
    Shame on you Suntrust.

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