usaa bills


What To Do When You Can’t Pay Your USAA Bill

USAA is a bank for military servicemen and women, and their family members. They offer a wide variety of services including: checking and savings accounts, multiple types of insurance, mortgages, and credit cards.

How To Pay The Bill

USAA allows their customers to pay their credit card bills through an automatic transfer from their USAA bank account, through a one-time transfer from their USAA bank account, in person, by phone, and by mail.

To pay your USAA Bill through a bank transfer, login to your online banking account by visiting: and setup the transfer accordingly. If you only want to make a one-time payment, follow the steps for the transfer. If you want to set up automatic recurring payments so the bill is paid on the same day every month, you can set this up through your online account as well.

To pay your USAA bill in person at one of the financial centers, visit this financial center locator to find the branch nearest you.

To pay your USAA bill by phone, dial customer service at: 1-800-531-USAA (8722).

To pay your USAA bill by mail, send payment to:

USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288-9876.

If you need to overnight payments via Federal Express, send them to the same address.

Questions About Your Billing Statement or Account?

Customers setting up bill payments with a USAA account may have questions about bill pay and related fees. The USAA Web BillPay FAQs answers some general questions. Customer service can answer more detailed questions at 1-800-531-8722.

How The Penalty Fees Work

The penalty fees vary based on the type of credit card account you have through USAA bank. Generally, if you are late with a payment, you will have to pay a fee. This also includes payments that are less than the minimum amount due. Late payments may also trigger interest rate increases. If your payment is returned by your bank, you may have to pay an additional fee to the credit card company on top of what the bank will charge you. If you go over the limit, you may also have to pay a fee.

I Can’t Make A Payment

If you cannot make your USAA bill payment on time, you should speak to a customer service representative as soon as you realize you will not be able to make a payment. Typically, the more time you give customer service to work with, the better the results are. You may be able to work out a payment agreement to keep your account in good standing or qualify for a deferment based on protection programs if your credit card offers this option. If you cannot make a payment though, you risk damaging your credit, and/or having your account sent to collections.

Will They Work With Me To Pay My Bill?

Will USAA work with you to pay your bill? If you have experience dealing with past due balances with your accounts with this company, please let us know what they did to help you. Share your story below to help our readers.

8 Comments on “USAA Bill
  1. I have been unemployed since 4/10/2014. I have continually looked for work, but to no avail.

    I tried everything to make it on my own, but failed miserably.

    I am asking for URGENT assistance, before my auto and renters policies are cancelled.

    Thank you, Randy

  2. I been paiding my credit card on time, I been out of work for 6-8 months, I haven’t found any employment I adjust my bills what to do and paid still cannot meet and meat, please help if their is a program or insurance with usaa to paid of this debt.thank you

  3. my usaa account was hacked into and now usaa has cancelled my credit cards and locked my account for security reasons. even usaa cannot open my account, how stupid is that! I am now behind on child support and cannot pay my bills or buy food. I am on a veterans disability pension which is supposed to be directly deposited into a bank account by law but now I have no bank account for my pension to be deposited in and I cannot open a new account at another bank because I have no money. HELP!!!

  4. I need the address to your billing department. The hospital where I’m receiving treatment for an accident has requested your address even though I have provided the claim number they still ask for your address.

  5. My husband has a credit card, however, he had a stroke and is unable to talk at this time. I have tried to make payments on this account but am not allowed access. Is there a phone number or a site that I can access to make payments. I am suffering from my third battle with cancer, and this is a very trying time for us. Thank you

  6. I just received and activated a USAA Fedex credit card. I would like to see my Activity & Balance but can’t seem to get the correct help fore this. I came to the pay bill page hoping I could find my answer here but no luck. If I can’t check daily transactions like I do with my bank & visa card to enure no unauthorized payments or determine where I may be in relation to my balance, I am going to turn this card in & not use it.

Leave a Reply

Your email address will not be published. Required fields are marked *