What To Do When You Can’t Pay Your Verizon FiOS Bill
Verizon FiOS is a cable company offering digital telephone, high-speed Internet, and digital TV services to customers in certain areas of the United States. These services are offered individually as well as in a variety of bundles to offer discounts for using multiple services. Often, these service bundle discounts only last for a certain length of time, after which point they go up, and possibly become hard to manage. Not all services are available in all areas.
How To Pay The Bill
There are many different ways to pay your Verizon FiOS bill, including online, over the phone, and by U.S. mail. Some Verizon store locations may also accept payments in person.
To pay your Verizon FiOS bill over the phone: Call customer service at 1-800-837-4966. Customer service agents are available 24 hours a day, seven days a week.
To pay your bill by mail, send the payment to:
Dallas, TX 75266-0108.
Allow seven to 10 days for additional processing time before the payment is posted to your account.
Questions About Your Billing Statement or Account?
Customers with questions about billing and fees can use the Customer Support FAQs to answer commonly asked questions. Customer service is available 24 hours a day at 1-800-837-4966.
How The Penalty Fees Work
For customers who do not pay their bill in full by the due date listed, there will be a late fee imposed on the past due portion. The late fee is based on a percentage of the overall past due bill. There may be a fee associated with service restoration, and with returned checks. We were not able to speak to a customer service representative in regards to late fees.
I Can’t Make A Payment
If you cannot make a payment, call customer service as soon as you can to discuss your options. There are no programs in place to help customers who are behind on their bills, and payment arrangements may or may not be available. Our attempt to contact customer service did not help us get any information about how customers who are having trouble can handle the situation. If you cannot pay your bill on time, it is possible your services will be disconnected.
Will They Work With Me To Pay My Bill?
Are you a customer with Verizon FiOS services? Have you ever had to deal with the company and a past due bill? Please share your experience below to help our readers who may also be a customer with these services.